Hotels Near SMUD Museum of Science and Curiosity in Sacramento

A Cool place to stay and good experience but nothing in my room worked. The outlets and usb did not work and could not plug my phone in. The tv was not clear and fuzzy. The hotel phone in the room did not work. The room did not have a blanket. The bathroom needed a good cleaning. The girl who checked us in was not not helpful and didn’t know about the hotel. She also told us to come back for ice then said she was the only one there and could not get it and told us to walk to the bar. The guy at the bar didn’t seem happy to leave the bar to get the ice. The food was good and the dinning staff was amazing.

In addition to breakfast, sausages, eggs, waffles, buns, cereals, milk, coffee, and fruit, as well as gourmet food made on-site, good food! The most want to say is that here and the Hilton on the edge of the airport, not comparable, but the price is almost! If you rent a car, get together for 10 minutes. The suite is two TVs, but watching TV sleeps does not interfere with each other! The bridge outside the window is golden! There is a microwave in the refrigerator, but it is not big.

I was in town for a conference at this hotel and decided to stay here for convenience. Front desk staff were, for the most part, delightful for the entire four nights I stayed. My room was spacious with a semi decent view and a mini terrace, though the door didn’t actually open more than a few inches, so one couldn’t avail of the terrace itself… that being said, it was nice to be able to get fresh air into the room! The TV in the room was huge and I am always grateful for a mini fridge, though I couldn’t get this one very cold. One thing that did leave a lot to be desired was the general cleanliness of my room, which I will give 3/5. The vacuuming was very poor (there were remnants of a previous guest’s food on the floor) and layers of heavy dust in the bathroom. It could definitely do with a deep clean! I also used the guest microwaves in the lobby on several occasions — both were filthy with splattered food (gross) and neither had a turntable. Another disappointment was one staff member (who was in the middle of training a new front desk member) — everyone was lovely except for her, when I asked the possibility of a late checkout on my final day. Her response was curt and quite rude: “I can’t tell you if you can or cannot get a late checkout. You have to understand our housekeeping needs and availability. You have to understand there are a lot of guests who will probably be asking the same thing…”. Coming from a customer service background myself, one should NEVER tell a guest what they “need to understand” — there are far better ways to explain this. She also never once said anything along the lines of “I’m sorry, this might not be possible” … it was just poor customer service, which was a shame. This aside, the hotel was very quiet and I slept well (and deeply) each night. Oh, and I got locked out of my room on the day I was checking out — it turns out the battery had died in my door lock, so the front desk staff had to call security, who then called maintenance. Thankfully, I didn’t have to wait too long and both security and maintenance were super fabulous and quick to fix the issue. PS If you do decide to stay here, I hope you get as much of a giggle out of the elevator constantly saying “going down” as I did! :) PPS Location was excellent!

Next to railroad tracks, so loud train horns every hour all night long kept waking me up. Hallway carpet is filthy, looks like they don't bother to vacuum or clean it. Elevator is slow and rickety. Check out time is 11 am, you must sign an agreement that you'll be charged $25/hour if you go over. I called front desk to request 11:15 check out, they said fine. I went down to load my car at 11 am, but when I tried to get back into the hotel at 11:02 to get the rest of my luggage, they had locked me out! I sure didn't appreciate their rudeness.

I’m extremely dissatisfied with my experience at the DoubleTree. I arrived at my room at approximately 5pm and immediately lowered the thermostat temperature to cool the hot room, then went to dinner. Returned at approximately 8:30pm and my room was still hot and humid. I went to the front desk to report the malfunctioning ac unit and I asked for a bottle water to help bear the heat. One employee reached for the water but was stopped by another employee who told me my Hilton status was too low for complimentary bottle water, but I could go buy some from the restaurant. When maintenance arrived at my room his heat gun measured the air blowing from the vent at 84 degrees. He repaired the wall unit and cool air began to flow. He said he would tell the front desk that if it malfunctions again to move me to a different room. At 2am I woke up to a hot and humid room. The ac unit was blowing hot air again. I called the front desk and spoke with Swasti A. to report the malfunctioning unit so I could be moved to a new room and she said there was no note from maintenance. She said she could not move me to a new room, but I could try opening my window and maintenance would be back onsite at 6am. She never once apologized for the inconvenience. I could not sleep in the hot room so I stayed awake until 6am then called back the front desk requesting maintenance. Eddie from maintenance arrived soon after and apologized repeatedly. He attempted a repair but per his heat gun the air was not cooling quickly and he suspected it would malfunction again. He said he would try to find me a new room and returned in minutes to take me to the new room. I was exhausted from my sleepless night but gladly moved my belongings to the new room for my second nights stay. Eddie showed empathy and exhibited excellent customer service. Unfortunately the front desk and Swasti showed no empathy and never apologized. I left the DoubleTree feeling very unappreciated.

The hotel is very new, it will be opened for half a year, the facilities environment is absolutely not said, but the room still has formaldehyde smell, if you stay in a few months, it should be better, there is an airport shuttle bus

Very convenient, very close to the airport, not too noisy, and the whole is quite new, and found that the brand is generally good value for money, can live, and the price is reasonable, as long as the time set

Kudos Holiday Inn Express Sacramento, specifically the staff. These people are absolutely amazing. All staff has been very accommodating professional friendly and knowledgeable. Rooms are nice and clean. Very spacious. Property is safe and secure with what I've seen.

The hotel room was recently remodeled and is truly functional and beautiful; however, I was quoted a price of $155 for Thursday night (3 adults, 2 small dogs) and $168 for Friday night. On checkout, I was shocked to get a bill for $628!! Turns out that this hotel charges $75 PER PET, PER NIGHT and $10 a night to park in the parking lot outside your room!! No one EVER mentioned these charges, nor the $18.60 and $20.16 a night “Occupancy Tax” or the $1.55 and $1.68 “Tourism Infrastructure” Tax or the $4.64 and $5.04 “Tourist Assessment “ Tax. My best advice is to vacation elsewhere. I won’t be staying here again.

The room had a dank, musty smell (a friend stayed in another room and his smelled the same), there were stains on the carpet and the desk legs, the towels had stains that looked like everything from makeup to neon paint, the pillowcases had makeup on them, the shower floor was peeling, the curtains were discolored, there were long black hairs in the bedsheets when I arrived, the inside of the Keurig was rusted. The pool area had no towels and the pool bathroom was locked and even after I went inside to let the front desk know this, it was another 10 minutes before someone came out to unlock the bathroom, but they did not have the right key, and we had to go inside and use a hallway bathroom. On my last morning, I called the front desk to have coffee cups and a spoon brought to my room, and was told room service would bring the cups but that i would need to come to the front desk for the spoon. The cups never arrived and an hour later, I checked out of the room. I have backpacked my way through Central America, staying in hostels, and this was my worst accommodation ever experienced.