Ibersol Siurell

Visited this hotel for the second time this year for our first anniversary all inclusive, we went back as we had such a good experience when we went for our honeymoon last year, what a mistake. The standards in the hotel have dropped, the staff aren't as friendly, we found broken glass around sunbeds, even after telling staff it wasn't cleared up immediately, when smoking was not allowed around pool this was ignored by staff, except for British who were told off. The hotel more favours french guests which their was lots. In the evening the bar area was taken over by french guests who had drinks and snacks between about 6pm and 7.30pm and if you tried to go in you were given funny looks so people not french didn't bother. Yet it's the only bar area and was meant to be for all. The food was not as good as last year and what was annoying was it was cold or Luke warm, very rarely hot, the snacks were left overs from breakfast or lunch. The fitness room was unusable with equipment broken or without proper safety devices. The rooms were the bonus, spacious and clean, the views being good and near too shops, restaurants and beach. But apart from this it was very mediocre. I wouldn't say this hotel is a 4* now maybe just a 3*. I certainly won't be making a third trip.

Firstly, when we arrived at our hotel we waited approximately 10 minutes before anyone came to the desk. We were travelling with my 9 month old baby. Eventually the night porter came to the desk and attempted to check us in, to say it was a nightmare is an understatement. He had been out smoking when we were waiting on him coming to the desk, he was absolutely stinking of smoke and breathing it all over us in his attempt to check us in. This process took around 40 minutes as he could not speak a word of English. All he kept saying was ‘credit card’ holding the card machine out demanding me to pay money. I didn’t have a clue what I was paying money for, luckily other people were checking in behind us and were able to explain that it was the tax he wanted us to pay, we knew absolutely nothing about this. He then refused to give me my babies passport back. After 40 minutes he finally gave us our room key and my babies passport back, with no instructions or directions given we eventually found our way to our room. When we entered our room it became apparent that there was no travel cot for our baby. It was now 1:30am, I had to go back down to reception to try and get a travel cot. Again the night porter could not understand what I was asking for. I was attempting to use Google translator but I was getting nowhere. He proceeded to shout to me ‘come back at 9am’ I asked the night porter for some water as we had been travelling all day and were thirsty he again could not understand and told me to come back at 9am, we were left for the rest of the night with no water as all the shops nearby were all closed. When we got to our room there was no travel cot for my baby. I had WhatsApped Jet 2 on numerous occassions, emailed the hotel and even phoned the hotel on 2 occasions to triple check we would have a travel cot in our room. I was promised there would be one in our room on our arrival. Another hour passed of me crying and begging the night porter for a travel cot for my baby, I then had to phone the jet 2 emergency number, I spoke with Nat who could tell I was very upset… Nat was great and helped me as best she could by phoning the hotel. Eventually after 2 hours and 40 minutes the night porter arrived at our room with a bright pink cot, my baby is a little boy. The night porter then tried to bring himself into our room where my husband had to step in and ask him to leave our room he was shouting in spanish and again preventing my baby from sleeping. The restaurant was an absolute shambles, we only eat in the restaurant in 2 occasions, 1 breakfast and 1 dinner. The food was cold, and there was nothing that was child friendly for my baby to eat. The high chairs were diagusting and on these 2 occasions I had to clean the high chair before letting my baby sit in it. We therefore had to eat out and spent money that we didn’t intend on spending as we were all inclusive. We had a terrible week at this hotel, I was told a manager would come and spe

Such a lovey place. All the staff are super helpful and so great with my 2 year old little one. The massage I has was honestly one of the best I have had and it was a very reasonable price. Lucia and Joni were so attentive and even put up with me trying to speak very broken Spanish and helping me learn as I went along. Both their recommendation were great and we had a great time . Some of the customers are very abrupt and rude but they all dealt with it so well, always with a smile on their face, thank you so much for looking after us and our family xxx Ps my little one lived the ball pit ❤️