Hotel Mim Mallorca & Spa - Adults Only

Went for a long weekend away with my best friend to Mallorca and stayed at MiM. Before I go into the negatives, let me start with the positives. The hotel is clean, and the breakfast fresh and providing variety. The barstaff and cleaners are friendly and lovely and in my opinion what make the hotel. Location is a five minute walk from the beach, and plenty of local bars and restaurants nearby if you don't fancy eating at the hotel. Cocktails are tasty and didn't have any issues finding a sun lounger on any of the days we wished to relax by the pool or on the roof terrace. Now for the negatives. Upon checking out, I informed the gentleman at the front desk how uncomfortable the beds were. He didnt ask how our stay was but- I must stress this greatly- we never once spoke to the member of staff in a derogatory manner. He seemed disinterested when we told him we were quite literally bruised from our stay and only had a couple hours sleep each night and we were we 'were the only ones who have ever complained about the beds' and then we were asked to pay our final charge to the room. This is where the trouble starts- had we felt our issue was correctly addressed, we would have thanked them, paid and left. However in all my years travelling as well as working in an industry dealing with customer service and complaints I have never felt so unimportant and devalued as a client. I was robotically told his manager wasnt in till 3, and to pay my bill and to email Jet2 to deal with things. Please let it be known- I feel deeply uncomfortable raising any sort of issue however the way the rest of this was handled left me embarassed. I noticed a queue of other guests behind waiting to check out and said to the gentleman that we would grab lunch and resolve this after to which he agreed. We came back and he said nothing could be done and again asked us to pay the bill. Again- there was never an issue paying the bill it was the manner in which we were being treated. I reiterated I would pay the bill when I felt the matter resolved and sat down with my friend to wait. Not even 5 minutes later the Manager Alexandra (who we were informed wasnt present in the hotel until 3pm but we had definitely seen her around at 11am when we handed our beach towels back) sat down and when we voiced our concerns we were again told 'nobody has ever complained about our beds before, check our reviews'. It was then and only then my friend raised pre-exisiting medical conditions on my part (which I never lead with but were aggrevated by the bed in addition to her old injuries from sporting days.) It was again repeated that 'we should have said something sooner' but when I asked as to what difference that would make as the gentleman at the front desk told us all the beds are the same, Alexandra did not have an answer. Again, the treatment was along the lines of 'you shouldve said something sooner, not our problem, complain to Jet2'. It felt dismissive and like we did

First the good ... The staff - were helpful and worked very hard to look after guests A problem with the shower leaking in our room was immediately attended to and fixed The breakfast buffet had lots of choice Plenty of sunbeds (although the hotel was not at capacity and so maybe in July/August it could be different) The hotel is very clean Our room was a good size (superior street view) And the not so good ... On arrival we asked about paying to upgrade to a sea view room & were told the hotel was at near capacity so it was unlikely a room would be available. The hotel was clearly not near capacity and other staff throughout our stay confirmed that Our room was directly opposite a bar and was pretty noisy as a result The shower was in need of refurbishment - stained grout and stained door seals (one seal was entirely missing which caused the bathroom floor to completely flood - not sure how this was missed before we arrived as must have affected previous guests too) The bed frame was unstable (comfortable mattress though) The coffee at breakfast - terrible, flavourless, disappointing for anyone who loves their morning coffee Evening buffet - we intended eating in the hotel a few evenings but the food and atmosphere were not very good on the first evening we tried it so we ate out for the rest of our 2 week stay. Plenty of side dishes but meat/fish not so. The seafood paella had no seafood at all - just rice - flavoursome rice, but just rice! As other reviewers have mentioned - had to pay for water, coffee pods if using the coffee machine in our room and for some of the nicer sunbeds - not a situation we have come across in other hotels we've stayed in

An elegantly understated hotel where all staff were friendly and accommodating. Great location for the beach and all that S'Illot and Sa Coma have to offer. Lovely pool and bar areas. All hotel areas felt spacious and well-maintained. Food and drink was all great quality.

Pros: Brand New Facilities Cons: Roach in the shower day 1 with no apologies Entire hotel feels like an exercise in how to extract every penny out of you it can by charging for everything that normally comes included in a hotel room. Sun beds cost. Coffee in the room costs. This would be fine if they didn't charge 4 star prices. By the time you leave, you spend more than if you'd booked 5 star. Definitely will just book Melia or a proper five star since I will end up paying the same that would be run by a decent company and not some fly by night company that tries to rip you off. Half Board doesn't include water. Every hotel in the world except Mim includes water. I wouldn't book half board if it weren't half board. Alcohol or special drinks are okay to cost but not water. Cheap management strikes again. Food is also basement quality. Should've known better. 3 stars would be a much more accurate rating here. Breakfast was slightly better but the coffee ****** and they didn't give us oat milk or non dairy options when we asked despite it saying they are offered. Really a bummer. Long story short don't waste your money and pay a tiny bit extra to not get ripped off. Looking forward to continuing our honeymoon somewhere better after our last night.

We booked this hotel last minute and had no real expectations other than wanting a short break in the sun. This is easily one of the best hotels I have stayed in. We were upgraded to a sea view room which was extremely spacious, the hotel has a boutique vibe to it and has no downsides whatsoever. Highlights; Excellent staff from reception to bar staff. Extremely clean. Great options for food, breakfast and dinner. Small but well equipped gym. If you have any doubts put them to the back of your mind and book this hotel!

This is the worse place I have ever stayed food cold very few sunbeds /umbrellas the sky garden where the music is played is open to the public and they do not only take over they are a priority. The rooms are small and I'd you are over 40 don't come.. Very clicky the only positive is the staff are great. But things need to be sorted. If I could score it less than one it would be minis 10 .terrible place!!!