allwoodjodie
October 15, 2024
First off, the grounds are beautiful, the rooms are very good and the breakfast (when it came) was delicious. But…. They’re not that great at handling groups. We were a family of 14, there were about 6 other people in the bar area at the time. We waited longer than you’d expect for our drinks (including having to wait 90 minutes for a tea and coffee!). I don’t know how far away the kitchen is but the food all came out like warm and don’t get me started on the rather anaemic looking triple chips When we complained, the manager rather antagonistically responded “well I’ve checked with my colleagues on shift and I’ve been informed that you’ve all eaten the majority of the food” - yes, because we were hungry, we needed to feed the children before bedtime and there was no one around to complain to! I’d rung up before the event to ask if we could have a table for dinner and was told because there was so many of us, we’d have to pay an additional £375 for a room hire charge on top of our food costs / ridiculous! I’ve never encountered this before! The staff on shift appeared really underskilled and there wasn’t enough of them in general to man the place. It’s such a shame as the place is stunning.