Guest User
August 20, 2024
The hotel is a few minutes' walk from Deptford Bridge Station on the DLR line. To go to the attractions, you can change to the subway or take the undersea tunnel or boat at Cutty Sark Station. There is a Tesco Express supermarket on the way from the light rail station to the hotel, which is quite convenient. It is in a residential area and very quiet.
The decoration is very exquisite, mainly the guest rooms. I didn't see other facilities except the gym. The rooftop terrace is a mess and not open. During the stay, I only came into contact with the front desk and restaurant staff. Their attitudes were very average and not proactive. They would make excuses to shirk when encountering a few small situations. It was terrible.
I booked a twin room. The room was very small and the large luggage could not be opened. The bathroom used a glass sliding door. Although there were words printed on the glass, there was no privacy. There was a kettle but no small refrigerator. I was given a bottle of mineral water and sparkling water on the first day of arrival, and they were not replenished afterwards.
When I checked out, I booked a car from the front desk to go to the city. It was called a taxi, but it was a private car. The driver was wearing shorts and slippers. I protested to the front desk and asked to confirm the price with the driver. The front desk only said that the car was booked through a third party, not the hotel's own. I couldn't find the destination with the navigation all the way. It was not as good as Uber. When I got off the car, I had to bargain with the driver. Afterwards, I called the hotel and they only said that they would report it to their superiors, but there was no follow-up.
If there is no need to have any contact with hotel employees, the hotel hardware is still OK.
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