Guest User
September 18, 2023
This business breaches the Fair Trading Act. Hideaway Lodge specifically advertises their business as being pet friendly. In theory, you book a pet friendly suite, advise them that you're bringing pets in advance, and check in. The website states in clear language that there is no extra fee for bringing pets - only that owners are responsible for ensuring no damage is done and may be charged a fee to fix any damage. The pet studios are older and slightly run-down but its the trade-off for bringing a pet, which to me is fine. If my pets caused damage i wouldn't have an issue paying. What I don't appreciate, and will not accept, is paying up front specifically for a pet friendly suite and then having the person at the counter try to scam me out of extra money. I was told "the pet policy has changed". When I asked "when did this policy change?". I was then told "today" (a week after I had booked and paid for a pet friendly suite). They then told me "we'll waive the fee this time". Later I find out they've successfully done this to others at an earlier date - so they lied to me about the policy change and simply were after more money. This is false advertising. Under the Fair Trading Act, advertised prices must be genuine, and there must not be extra costs you weren't told about. It is illegal to attempt to add prices to the service at check-in after it has been booked and paid for. This was our second visit, but we will not be making a third. Avoid this scam business at all costs if you have pets.