Guest User
May 17, 2024
DON’T BOOK THIS PROPERTY EVER! And here is why:
First of all, the host did not provide the code from a locker with apartment keys. I arrived around 1 am (at night) and was very confused how to get in, especially after calling the contact number and getting constantly rejected. Finally, i reached out the host via watsapp where i was passively aggressive attacked like what the heck its 1 am why i am calling.
Alright, i got in. Touched the fridge door and it just fall down. Very good!
Tried to brush my teeth before going to sleep and realized how smelly the bathroom is, it is really smelly and dirty.
Next morning tried to connect to wifi (no any sign of password btw), but failed as password did not match.
Contacted the property again and got response like it is me who changed the password/ wifi settings and got 0 help from the host.
Finally, when i complained to Trip.com, the host just kicked me out from the property. I had 2 nights booked, and he said i will be refunded with 1 night equivalent and i have to leave immediately. I am still waiting for the refund and i was forced to search for another place to sleep, which makes it a big deal to me as i had only 2 nights in Rome, so i spent a lot of time on moving again.
So, summary: the host is awful, aggressive and has 0 intention to help, instead , you will be attacked .
There was no toilet paper, coffee (almost), shower gel (and similar stuff), no slippers, the fridge door was broken and there was literally no internet, wifi is unreachable and the cellphones are not working inside of the building (no signal). The couch in the apartment is firm as it is a stone, it can’t be used even for sitting, not speaking of sleep at all. Everything in the apartment is old, used (like truly used) and broken. The price for this place is insane.