Hotel Kennedy

Great location, next to Termini, 3 minutes walk Checked in after midnight, they didn't refuse hot water to make tea ☺️ Breakfast is normal, they make cappuccino on a professional machine From the nuances: - there was no minibar, although it seemed to be stated - no hairdryer, but it was not critical for me - I was placed next to the room where cleaning products and towels are stored. Therefore, I woke up at 7-8 in the morning because they came to clean the rooms)

조식도 맛있고 직원분들도 친절했습니다. 특히 아침마다 커피를 일일이 주문받아 내려주시는 분들께 정말 감사합니다. 정말 맛있는 커피였습니다.

The hygiene is average, neither good nor bad, but it is close to the main road and I really can't sleep without headphones. Fortunately, I brought earplugs. The service staff are quite enthusiastic. When I stay in a hotel, it mainly depends on the hygiene.

位置環境都可以，在火車站旁邊，不遠處還有機場大巴很方便，就是屋內設施太老舊了

Bad review, the date was wrong, the hotel handled it very slowly and unreasonably

整體感覺不錯，衞生情況好，房間偏小，離火車站很近，附近吃飯也很方便

Rome, a city I have been to 8-9 times, chose the Kennedy Hotel near the train station as my final destination in mid-July. I didn't expect this choice to be a nightmare. I arrived at the hotel around 5 pm. The uncle at the front desk was busy talking on the phone. I waited in front of him for 3 minutes before I started to process. After copying the passport, he asked for the city tax for me and my child, a total of 12 euros per night. I said that the child was tax-free, and he immediately changed his face and asked unfriendlyly how old the child was. How old? ! ! The 8-year-old child standing in front of him with a height of 1.2 meters must be under 17 years old! The uncle told me impatiently that the child was tax-free at the age of 8. After completing the check-in procedures, I took out the key and said that your room is on the first floor. But I booked a more expensive annex building room that cost more than 1,200 yuan that day. . I told the uncle that we didn't book the old building, but a newer and larger annex building room. The uncle said no, this is the last room, only this one. I took my child to see the room. The door of the room was 1.5 meters away from the elevator door. The room was too small and the bathroom was smelly. We returned to the front desk with our luggage, hoping to communicate to change to the room I booked. At this moment, the bad thing happened. The irritable uncle at the front desk told me that this was the last room, and his face was already ugly. I explained that I hoped to match the booked room. The uncle started to distribute and told me to leave directly if I didn’t stay. Leave? I started from China with a child, and went to the third country in Europe, 8 cities, and finally Florence to Rome by train. It was really helpless to choose a hotel for a long journey and get such an attitude. I was still trying to communicate, but the uncle at the front desk refused to communicate in English and started yelling at me and my child in Italian. My child and I couldn’t understand what he said at all. I was really scared at the time. I told him that you are the hotel receptionist and you can’t yell at us like this. We really don’t dare to stay like this. Please refund my city tax and our passport copies. The uncle went completely crazy when he heard it and told me that the passport copy would not be refunded and I had to register. Then he slapped our ID card, banged on the table, and yelled at us, speaking Italian. Then he threw out a 4 euro coin, yes 4 euros, and I paid 6 euros. I picked up the coin and quickly took the child out of the lobby to the roadside, not daring to continue asking for ID cards. At this moment, the child was scared to tears. This experience really felt horrible and inexplicable. I sent a notice to Ctrip and explained everything clearly. After three days of meetings, Ctrip finally refunded me the hotel fee for the night I didn't stay in when I landed in China. The bad mood has improved. As an old user of Ctrip for more than ten years, it is still trustworthy. I don't know if this comment can be sent out. Chinese people who choose this hotel please think twice.

Close to the train station if that's important to you. The room is simple, but everything you need is there. If you just spend the night, then good