So this is not like a regular hotel. There is a reception area, but most communication with done over whatsapp, and the reception area is only staffed when they are expecting someone to check in. They send info on how to get in to the building and to the reception area over whatsapp. The elevator is really small and you do have to go up some steps to get to the elevator. They do have housekeeping available every day. The room was clean and comfortable and there are a lot of restaurants nearby. The air-conditioning was the best we had the entire time we were in Europe (we visited 5 different cities), which was good because Rome is HOT! I only gave 3 stars on the to the surrounding area because there is an office building across the street from the hotel and during business hours there is always a crowd of office workers that crosses the street to gather right in front of the entrance to the hotel for their smoke break. If you are a non smoker and you are there during the work week, it can be quite uncomfortable getting in and out of the building because to have to walk through the big cloud of smoke and the office workers leave cigarette butts everywhere.