Guest User
August 23, 2024
The hardware is full and the environment is excellent.
1. When checking in and paying the deposit, I didn't bring my credit card for personal reasons and it was a UnionPay card, so I could only pay in cash. After I explained the situation, I wanted to pay a 200eur deposit, but the front desk manager said it had to be 400eur, otherwise I couldn't check in. During the period, I asked if I didn't plan to spend money in the hotel and whether it could be accommodated, but it didn't work. Finally, I had no choice but to take out all the cash on me, 405eur, and after paying the deposit of 400eur, I had only 5 euros left... As a result, I couldn't move forward whether I was eating or taking a taxi. Finally, I used the navigation to find an ATM that could withdraw money with UnionPay, which took a total of 40 minutes... I have never encountered such a "stubborn" staff in any five-star hotel in any country I have visited. If I were the manager on duty, I would never embarrass my guests like this...
2. When checking out, there was an extra breakfast consumption in the bill for no reason (the room I booked included breakfast). After I found it, after checking Only then will the charges be exempted
3. The hotel with an average price of 600 euros per night does not even have welcome fruit...even candy
To sum up, combined with the reviews of other guests on Ctrip, is there any difference in treatment for Chinese people? You can experience it yourself
Original TextTranslation provided by Google