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This review will be hard to write, it's a very nice hotel but I also find it hard to recommend to tourists. Room: The Tokyo Tower view room is very pretty at night. The bed is comfy. I don't like having the closet on the opposite end of the sleeping area though, I find that very inconvenient when packing/getting ready. And for a hotel that opened in 2016, that TV is tiny and needs to be larger. The Aesop products are nice, and come in big bottles with pumps (which I prefer over tiny bottles). They also have the coolest slippers! Service: Concierge helped me reserve dinner, and had confirmation letter ready at check-in. Check-in/out was fast and easy. They offer free HH in lounge, I was pleasantly surprised to find live performance! Food offering during HH is pretty basic, but that's ok because I'd rather be eating in the city anyways. Evening turndown service could be enhanced a bit, may need to borrow a page from your colleagues at Grand Hyatt ;) Location: This is the one thing that truly sucks about this place for tourists. Toranomon Hills is a very business-heavy area, a ghost town after 6 p.m. There's no department stores, no shopping, only two convenience stores nearby, barely any dining options after 9 p.m. To do anything you'll need to get on a subway/taxi from hotel. The walk to the subway station is frankly a little longer than I like, but it's indoor underground which is nice for cold and rainy days. Overall, I would recommend a stay here if you're on a work trip and your office is in the area. Or you just have to check this place off your bucket list because of its design or the room with Tokyo Tower view. As a typical tourist in Tokyo who values convenience and accessibility to restaurants and shopping, I probably won't be back. It's a shame because this place has so much potential if it was in a better area, but I guess you can't have it all!

Getting there Getting to the hotel from narita airport, you can take the keisei skyliner to change at Nippori at the Yamamote line to change and stop at Takanobaba and change to another train Seibu Shinjuku station. It will be a few minutes walk to the hotel from there. Very convenient. To go back to the airport, book yourself an express bus directly at the lobby entrance (QR code is there) with a screen on the departure timing to various airports so you don’t have to lug your luggage. Stay Luxurious hotel right smack in the middle of all the action, eateries, shopping, etc. I stayed for 7 nights at the premier suite which I believe had one of the best views around this area. Room is spacious for Japanese standards. And the 2 toilets and 2 bath is something we really appreciate. Amenities are all given, and you have everything in the room, including a Marshall Bluetooth speaker. Staff are friendly and eager to help during check in etc. I did not have much chance to interact with them since I also did not book one with breakfast. One tip is the enter the hotel through Starbucks directly downstairs, instead of going one round to enter the lobby. Just cut through Starbucks and go down the stairs immediately and make a left turn to the lobby. Afterthoughts Good and new hotel in an excellent location. Some things will need to be improved, out of the 7 nights, I only request for rooms to be cleared twice. The first time, housekeeping forgot to refill my towels after removing them, forgot to refill our drinking waters and even left a dirty tshirt in my toilet that don’t belong to me. I believe that could be used by them to clean the toilet, else no reasons someone’s dirty tshirt is found and left in my toilet. Should have definitely used a cleaner rag to clean up the toilet. I did not crate a fuss about it but just took the tshirt out of the room since it is a new hotel that just opened for one week and all staff are new too. But this should not happen next time again, especially since this is a suite booking. P/S check out Ichiran 3 mins walk away and the 24 hours Don Quixote too.

The room is super big and with king size bed 🛌 We can view the Tokyo tower in our room balcony 🗼 Must order in room service breakfast the night before 😍most of the staffs in Japan do not speak fluent English but this hotel do! Staffs are helpful and polite The bathroom got a jacuzzi 😍 super nice Skincare set is available !

Best word to describe the hotel PERFECT! Location is near to the train station(few different station) all by walking. If U don’t have a picky eater in ur family it’s food heaven there. Extremely clean . All staff extremely friendly. Oh room kind of small. But enough for us . 2 kids 2 adult 4 luggage. Only one huge luggage the rest cabin size. Oh and the projector u need ur phone to cast on the canvas. Love love this hotel. Definitely will be back here again! Look at the bar area!

The hotel is centrally located and I think that’s basically the sole reason I may consider staying at it again. Checking in was smooth (thanks to the HK colleague seconded from Ritz Carlton HK), and other than that, I think your hotel staff needs re-training, especially the concierge team! Terrible service and clueless! My friends who were also traveling were not as lucky at check-in. One wasn’t able to get his room at 6pm and was asked to wait (20 mins), and when he finally got his key, he went into the room where someone was already in it. Who could expect this kind of mistake happened in a “modern luxury hotel”? My other friend nearly traumatized trying to check-in with a staff who can’t really speak English and don’t understand what “confirmation number” means. To me, the only disappointment was no upgrade at all even I was a Titanium member then. But well, I of course understand it is “subject to availability”. Hotel itself and its location is superb and definitely create a modern luxury feeling. But I’m staying in a HOTEL and HOSPITALITY and SERVICE should be the most important. And Edition Tokyo fails in all aspect, and maybe this is how you want to create a “lasting memory”? The short lady at the concierge was rude and impolite. When I was trying to ask about the timetable of the airport bus and where the stop is, she simply said why don’t you check it online cos you need to use your credit card and book anyway! I cannot believe this kind of service in Japan, let alone at a 5-star Marriot managed hotel. In the end I let my friend to handle it and she told me she talked to 3 different concierge colleagues and each gave a different answer, in the end it had to escalate up to the duty manager to get a concrete response on how to take the airport bus to Narita. Crazy! Then on separate occasions we went to the lobby bar. We requested to sit by the window and the waiter there said “it is reserved” on every occasion. In the end of course the sofa by the window was empty (and on one occasion it was empty till the bar was closed). I got annoyed and asked for the restaurant manager and I said “if you need a minimum spending just say so, why you have to put us at the bar table?” She said she would look into it and of course no one has yet to give us a good reason why is it the case. And service at the bar was appalling and to a certain extent I would even use “racist” to put it. As a Titanium with Marriot Bonvoy and a Globalist with World of Hyatt, I must say I made a terrible mistake staying at Tokyo Edition. I am sure I would receive better treatment and a better holiday experience if I stay at Andaz Tokyo which is across the street!

The room is very comfortable, with a sofa bed, especially suitable for 2 people traveling with children, the child can sleep in a bed by himself. There is a 24-hour lounge on the 11th floor, with free drinks and fruits, and you can see the Tokyo Tower. The breakfast is not very varied, but very exquisite. The hotel staff are very friendly and the service is meticulous. The location is very good, with the Hibiya Line and Ginza Line downstairs. It is very close to Ginza, Roppongi, the Imperial Palace, and Tokyo Tower. When I left, I also bought the silver Doraemon souvenirs unique to Toranomon. In short, it was a great travel experience.

Great new hotel: very clean and full of Japanese setting. Location, it's a bit far away to walk about 800 meters. If you are staying in Tokyo with more than one hotel, then do this in the beginning. Coz it's a bit far from Asakusa Line (A)to Narita airport with the 500 meter walk to Ab2 lift. Dormy inn brand: free noodle, ice cream bars, and Yakult drink where the highlight in addition, staff are 👍

Love the hotel’s design, very modern with complete amenities. Enjoyed having breakfast that I bought from convenient store in the lounge, woty coffee drinks and water.

Great hotel with a convenient train station near it! We really enjoyed all the hotel had to offer and went every night to the onsen. Also the hotel had such great views and was very close to restaurants that were so yummy! Would definitely recommend and book this hotel again when I go back to Tokyo again!

Fantastic location once you figure out which exit to take from Tokyo Station (it’s the Nihombashi exit, near the Yaesu North and Marunouchi North exits). Made the mistake of not checking this before our arrival and ended up walking through the whole Tokyo station with luggage in tow - not a good experience given how crowded the station gets. While the proximity to the station is a plus (with the various food and shopping options within the station and for traveling out), there aren’t many convenience stores around as it is more of a business area - something travellers tend to look for as part of the quintessential Japan travelling experience. The rooms are located 28 floors and above, so you get a really great view of the city. The rooms are a bit on the smaller side as expected of Tokyo, but it was still comfortable for two. What’s great is the vending machine, coin laundry and ice machine in the hotel!! The gym isn’t much (just treadmill, elliptical machine), so something to be mindful of if you’re planning on keeping to your workout routine.