Guest User
October 3, 2023
I booked 2 nights in the establishment since August 19, 2023, from October 2 to 4 for my son, a young person who is entering working life in CDG. What was our surprise to know that upon his arrival, he was asked to go to another hotel (with his big suitcase) for one night, and to return the next evening. As if he only had any business being tossed around from right to left at 8:30 p.m.!!! Knowing that it’s been 2 months since we booked. I asked that at least the hotel where he was going to be relocated, they would arrange a Taxi for him the next morning Eklo Hotel (is a youth hostel), for the airport, because obviously he has to drag his suitcase (because the purpose of taking 2 nights in a row, it is still necessary to leave your suitcase at the hotel so as not to be inconvenienced). (If we would have wanted our son to share accommodation with other young people, we would have gone to see an Rbnb, but he needs to work on his lessons alone). Residhome refused to pay for a transfer with his suitcase. The youth hostel is far from bus stops. The receptionist told us (because I called) “you cancel the hotel nights and we will refund you…. Easy to say when you know that during this period all the hotels in Roissy are either full or at exorbitant prices. Therefore, today I canceled the rest of our reservation and want a refund, including the difference for the hotel room (youth hostel) where they transferred my son. I am waiting for my refund. It’s so easy to pick on a young person. Their commercial side is deplorable...to be avoided!!!
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