Top rated hotels in Riyadh

Mandarin Oriental Al Faisaliah, Riyadh
4.4/547 Reviews
Unfortunately this has been a very poor stay at what is billed as a 5 star hotel but actually delivers 3 star service. In summary, if you’re looking for a comfortable and business friendly place to stay - best to look elsewhere in the city. Specifics: - front desk staff poorly trained; they don’t know how to process credit card holds or the payments - elevator under maintenance so you’re shunted to service elevators - ACs make loud creaking noises throughout the evening - shower doors do not close properly and flood the bathroom - it can take up to 15 and multiple calls to reach an operator; and usually you end up with a poorly trained person with limited English and customer service skills - rarely do you find a bellman able to help with the luggage -missing cutlery sent with room service - storage from previous stays not kept in room despite late check ins - welcome notes addressed to the wrong guests Above reflective of an ongoing stay on the apartments side.

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