tapnadz
June 3, 2024
I recently booked three rooms for two nights for my bosses at this relatively new hotel. Their experience was outstanding. The rooms were spotless, the breakfast was excellent, and the customer service was wonderful. Lobby lounge was very good to have business meetings. I must particularly commend the housekeeping department. One of my bosses asked me to arrange for his suit to be pressed for a very important meeting. Despite calling at the last minute with arrival scheduled for almost midnight, Ghaliah from the housekeeping team went above and beyond. I was concerned the suit wouldn’t be ready in time due to the limited timeframe. However, we were pleasantly surprised when Ghaliah ensured that the suit, along with freshly shined shoes, was collected upon arrival and ready the next morning. I was incredibly relieved and happy with how Ghaliah handled the situation. She kept me updated throughout the process and ensured everything was perfect. I highly recommend this hotel for their exceptional service and dedication to their guests' needs. Thanks again, Ghaliah, for going far and beyond to help us out.