Miramar by Windsor Copacabana

Strongly not recommended, you spend money and get insulted, unreasonable, service quality is extremely poor, very rude. If I could give a negative score, I would give this hotel's service -100. I don’t understand why there is a rating of 4.6. Is it fake? The front desk staff was very unpleasant and did not consider the customers at all: We booked a room for three people for three days. When we arrived at the store, we were told that a room could only accommodate two people, so I booked a JW Marriott hotel on the spot. Three days later, because my family’s luggage was stored together, I wanted to go up to the room to separate the luggage together. As a result, the elevator door was blocked by the front desk staff and lobby staff. Only two people could go up, so we had to drag them up. My parents are both in their 60s and 70s. If you think this is a safety hazard, shouldn't you update your elevator system? Today's elevators do not have door card control, you can just press it to go up. After staying for one day, I moved directly to JW Marriott to stay with my parents. Marriott's service was warm, proactive and polite, which made people feel very comfortable. It is recommended that everyone choose JW Marriott directly. I would also like to commend Ctrip’s customer service for helping solve the problem of recommending and changing hotels.