Sleep Inn Hotels in Richmond

When checking it, a sign on the entrance stated masks are required. We put on our masks and walked in ( both of us are vaccinated ). The front desk clerk's mask was hanging off her ear but she did put it on when we approached, most likely she heard my wife say ”she's not wearing a mask”. As we were checking in several people passed by coming in, going out and one was checking out, all not wearing a mask. So why bother posting the sign? After receiving our key, going up to the room and opening the door a waft of cigarette odor hit us. We reserved a king non smoking and the clerk acknowledged that as she checked us in. Returning to the front desk, explained the odor, the clerk gave us a new room. This one didn't smell of smoke. I noticed there weren't any bath towels in the room, so as we were walking toward the elevator to go for dinner the desk clerk was coming toward us and asked if that room was better. We stated it didn't smell of smoke, but could someone bring us bath towels. She told us it was just here and could we pick them up on our way back in?? I noticed she was holding a spray bottle and some rags in her hands which I reflected on after we got back from dinner. There's a sign on the mirror stating 'housekeeping available upon request” and that the room has been cleaned with hospital grade disinfectant with special attention to high touch areas. Great! Unfortunately it seemed housekeeping didn't clean all the other areas or the housekeeping is the desk clerk with the spray bottle and rags! The bathroom was disgusting, The toilet rim had urine stains and cigarette ashes, there was hair in the shower and sink. Thank god we had lysol wipes. After traveling we just wanted to settle in. At least the bed was clean and comfortable, except for the pillows. This is the worst hotel room we ever had. If this hotel was in my portfolio I would be embarrassed. We have stayed at several other Choice Hotel brands as we travel to our main destination and by far, this is the worst and doubtful we would ever stay at a Sleep Inn again. For almost $100 the value was horrible, but then again paying anything for this room would not have been a good value.