Top rated hotels in Richmond

Four Points by Sheraton Richmond
4.1/599 Reviews
The entire hotel is very old, worn and unkept. From the grounds, lobby and room, not just old and worn but clearly not maintained. Room 407 had peeling wall paper, chipped and scratched furniture, moldy air conditioner. The microwave was from the 90's. The thermostat did not work. The bathroom, just a shower was more recent. I was not told it was just a shower, I would have asked for a different room. The room had a stale and moldy smell. I had to use my trusty lavender spray. This may have been a 3 Star hotel 25 years. I read a response from the hotel to such comments that upgrades were done in April, maybe April in 2025. I am a platinum elite life member, my profile from day 1, states foam pillows only as allergic. But I had all feather pillows in my room. I had them replaced but too late, was sneezing and scratching all night. Do not recommend this hotel.

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