Guest User
January 31, 2023
We have recently returned from our third visit to this hotel, staying for 14 nights on this occasion. Having been before, it was very similar to what we remembered therefore we knew basically what to expect. That said, we were a little surprised that nothing much had changed given that they have updated the website since our last visit and perhaps anyone booking for the first time based on the new website would possibly be disappointed. A review however must be factual and although we are obliged to point out some negative aspects, Nick and Elena try to make everyone feel welcome and part of the wider family of guests. Probably the best feature of the hotel has got to be the lounge area, the pool and surrounding gardens which Nick keeps in great order. The palm frond poolside umbrellas need some renovation and don’t provide as much shade as some people might like. This is made worse by them being fixed in one place therefore as the hot sun moves around the property, the umbrellas can’t be moved to shade the loungers. There are also notices asking that guests don’t move the wooden sun loungers therefore trying to find shade is sometimes a problem. There are aluminum loungers available but again it is quite difficult to move these into the shade unless you take them to the far end of the pool under the trees. It is unfortunate that they still don’t have the pool bar open as advertised on the updated website, but as this was our third visit and it wasn’t operating on either of our previous ones it came as no surprise. I think, given the mix of guests that were there, this would have been a great place to sit with a drink and socialise and it is perhaps something Nick should consider if he solves his staffing difficulties. There is a jacuzzi next to the pool but during the time we were there we saw nobody using it, perhaps this is due to the €5 per person per day charge they make for its use. Nick did apologise and explain to me that they are suffering from a lack of staff this year and a week into our holiday, the waitress decided she was going to leave thus reducing the staff even more. Mustafa the waiter/barman however was brilliant, attentive and couldn’t do enough for us, so we have to give him a special mention and our thanks for the way he looked after us, going out of his way to fetch whatever we asked for, even if it was a little out of the ordinary. It is a pity the same couldn’t be said about the new waiter they took on for serving the evening meals who was sullen, didn’t speak and made you feel like he was doing you a favour when he put your food in front of you. Our party had two bedrooms and whilst being adequate for our requirements. the bathrooms are in need of upgrading and have deteriorated since our last visit. The toilet in one had a crack in it and the shower curtain fell down when pulled around the shower tray. Room cleaning was hit and miss. The hotel advertises room cleaning every three days with a change of towels and shee