Holiday Inn Express & Suites Columbus East - Reynoldsburg

The staff was very friendly and accommodating, and the room was clean. our only issue was with the TV and we were not able to get our favorite channel Hallmark. However, everything else was great especially the cinnamon rolls and sunny. The manager was a very big help. he did his best to help us get the channel.

There was no hot water on the entire third floor. No hand soap in bathroom. The room was about 90 degrees and took 3 hrs to cool down. Avoid this hotel. Told the manager no compensation offered . Tables not clean in dining area

Terrible customer service, Mohammed and his helper were extremely rude and extremely unprofessional. The answering service they use from over seas for reservations is just as bad. I highly recommend finding another hotel.

This hotel was not the typical Holiday Inn Express. It was an older hotel. There has been some remodeling work done but the workmanship is rather shoddy. The overall cleanliness of the room was ok. We found a pill on the floor by the bed and some other unknown piece of something on the floor. I made sure to keep my flip flops on as it did not appear the floor had been vacuumed when it was last turned over.

This hotel was the worse I have ever stayed in. I checked in to room #1, and the sheets were not clean. The front desk clerk was extremely friendly and apologetic. She did her best to assist me. Then on to room #2. The lounge chair had stains on it, and to top off the room, after eating, I noticed a roach on the curtain.....Room #3, had issues with the dresser drawers. Management did get that fixed, but only offered 15% off. This is UNACCEPTABLE and a huge inconvenience. I did not sleep well the first two days. I would not recommend this hotel. Until management does better. Ill spare the photos.

I booked a 2-night stay with Holiday Inn Express & Suites Columbus East - Reynoldsburg to attend a funeral 8+ hours away from my home. Unfortunately, on my way, my car broke down and I was stranded more than 3 hours from the hotel. When I called the hotel, the front desk person, Jesse, was sympathetic and understanding and offered me advice to help me work with ********** to cancel my reservation and get a refund for the booking. The next day, I was able to repair my car and finish the travel in time to check in for what would have been night #2 of my reservation, but since the hotel had cancelled it as requested, there was no reservation and I needed to re-book a room at the hotel upon arrival. Again, Jesse was helpful and gave me the lowest-cost booking available at the time, knowing that I was still working with ********** to get my refund, which ********** were refusing to give me, blaming the hotel and saying that the hotel refused to cancel the stay without penalty. Jesse gave me a business card for the hotel manager and insisted that I talk to ********** and ask them to call the hotel directly to work it out. As for the room, I really can't complain. I was a weary traveler and the room had hot water, clean sheets & towels, working air conditioner and heat, a small refrigerator, a large TV, plenty of outlets for charging my phone, and a nice king bed that I slept in soundly. I met some family at the hotel who did mention that their room was a little outdated and run down, and the breakfast options in the morning were spare, and my husband agreed that the breakfast was a little dried out and not appealing, but I didn't check that for myself. The coffee offerings in the room were plentiful and generous! The hotel is located in an area that has access to nearby gas stations, shopping, and restaurants. I'd stay here again because it's affordable and it provided me with everything I needed. Nearly a month after this trip, I finally got ********** to work with me to refund the stay that I was not able to complete, but not before I had to call Jesse once again and ask him for further help over the phone. The fact that he went out of his way to show kindness is what earns this hotel five stars in my mind.

The ***** that checked us in was too busy behind the desk doing whatever to properly answer our questions. When we arrived the pool was closed and he couldn’t tell us why or if it was going to be opened. He was also very rude. The floor tile in the bathroom was all cracked up and coming apart. The deadbolt on the door didn’t work and I told them at the front desk. Nothing was done about it. The room was not cleaned in the four days we there. We had to go down to the front desk every day to get towels and trash bags. Never stay there again.

Have never been disappointed with any Holiday Inn Express before, until this place. It just is tired and not kept up well enough. Too many dings and imperfections. It is not to the standard of your typical Holiday Inn Express. Must be why the price was so attractive. You need to remodel this place or off-load it from the Holiday Inn express family.

First off, I know its not a 4 star hotel, but.... the pool was not cared for... it was so cloudy n stunk like dirty rain water... never saw anyone swim in it. We went to our room, no hand soap for the bathroom sink. Went to the desk n asked for some. Front desk attendant was nice and nice at check in. The air conditioner fan did not change settings, it was low n thats it. Took awhile to cool the room. The shower had dove shampoo, conditioner n body wash dispensers..that was nice. The room was clean. The breakfast was a step up from a continental bfast, they had eggs, sausage, biscuits, gravy, a cheese omelet, cereals, yogurt, fruit, bagels, juices, coffee, etc. The whole place needed a good deep cleaning, but was tolerable. There was a mini fridge and microwave in our king bed room. The hotel is in a nice area with lots of close (several within walking distance) restaurants and shops. Walmart and Sam's just across the street, and right off the interstate. Several perks, just needed a good deep cleaning and someone to keep up w pool chemicals.