Top rated hotels in Revelstoke

Ramada by Wyndham Revelstoke
4.2/5111 Reviews
I booked this hotel for 1 night on my way to Kelowna. It was booked through hotels.com as a dog friendly hotel. We drove for close to 10 hours and arrived around 9:30 pm ready to go to bed and get up to continue driving the next morning. I checked in, got the keys while my husband unloaded the vehicle. On our way in they stopped us as we had a dog and apparently the hotel wasn’t dog friendly, except for service dogs. While I understand the rules, it was booked as a dog friendly reservation. It was 9:30 pm and I had a 6 month old baby with me. They wouldn’t make an exception and while the front desk guy was friendly the lady was less than kind. She turned her nose up at us and implied that because we had a dog we had to take a crappy hotel instead. While service dogs are allowed they absolutely wouldn’t make an exception even though we had paid a large amount of money to be there for less than 12 hours with a well behaved lab. We ended up being finding a nicer hotel to stay at last minute for less money and I wish I had booked this one sooner. It would have been nice had they shown some compassion instead of turning us away so late at night. They did refund the money but that doesn’t change the fact it ruined the night, caused a cranky baby and very tired and stressed out parents trying to find a suitable place to stay with a dog and baby at 9:30 at night. I will avoid this chain from now on due to the lack of hospitality and compassion.

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