Hotels Near Pilgrim Rest Missionary Baptist Church in Renton

I don't know where to even begin. We used to stay here when it was a Towneplace Suites, and it was great. Not anymore! I called in advance (after reserving online) to confirm they still did Park n Fly. The guy on the phone sounded like he just woke up and was only the janitor. No manners, one-word answers, and no information offered. When we checked in, they set us up for parking, but never mentioned any charge (there never used to be). We also asked for a shuttle to SEA at 6:00 the next morning, and he made a note of that. The room was nice enough but not clean. Debris on the floor, something sticky on one of the towels, dried-up food on the glassware. The next morning they had no record of our shuttle request. Fortunately they were able to make a special trip and take us. We were told we would get a copy of our room bill via email, which never came. After requesting one and finally getting it, I saw they charged us $10 for parking. I'm not even going to bother questioning it. We will never return. One last thing. When I gave them negative feedback on their guest survey, the manager emailed me saying she would like to speak to me personally, and asked when would be a good time. I replied with a few options. Never heard back.

Good service, warm reception

We booked a room at this location for the night prior to going on a cruise. When the staff (management?) found out that our cruise was to celebrate our 50th anniversary, they treated us like royalty. The entire staff worked hard to make us feel welcome and valued. The upgraded room they put us in was amazing - by far the best room where we have ever spent a night. Everything was clean, comfortable, and beautiful. There is no way any stay will ever be better for us. Breakfast was good and the airport shuttle worked flawlessly. They also helped make sure that we were signed up for the Seattle Express to get to the cruise ship on time. I have cancelled my post cruise reservation at another location and we will be staying at this location again.

Clean and comfortable hotel. Room was spacious. Conveniently located close to the Westfield Southcenter Mall and few other shops and food venues. A complimentary airport shuttle is available from 4am until midnight. Upon checking in, I was told that my payment wasn’t completed, while this was done and confirmed few weeks before arrival already. Even though I showed my confirmation in the Trip.com app, they couldn’t accommodate me straight away. Luckily Trip.com has a 24/7 help centre and they were able to help me sort out the situation immediately and accordingly. For this, I thank Trip.com and their representatives. The lady at the desk told me she gave me a nice room, because of the inconvenience. I never asked for this, but it also turned out the room was nothing else than what I had already booked. The fitness is small, but has quiet the necessary equipment for a good workout. Very pricey for what you get, but since all accommodations are like this nowadays, I did not count this in my review. I would stay again, but only after confirming my booking.

I recently stayed at this hotel for two nights and had a great experience. The room was clean and well-maintained, and the staff were incredibly friendly and helpful. The location is convenient, with plenty of attractions nearby. Breakfast was a highlight, especially with the pancake maker that my kids loved. They also enjoyed the pool table in the common area. Overall, it was a fantastic stay, and I would definitely recommend this hotel!

The original room given to us was 1st floor next to gym n pool, hence we requested a change. The counter staff Bryan was neither helpful nor polite, fortunately the manager Nicole help us to get a higher floor though it’s smaller in size. However, the room had things left over from the previous guest. We reported a few times, only the next day evening time then the things were cleared. The shuttle service guy was very polite n helpful.

Nice and comfortable airport hotel. Location is tremendous, as it’s near to SEA airport, with lots of food venues around. A complimentary airport shuttle is available. The shuttle departs every thirty minutes to the airport, at :00 and :30. Exceptionally kind and helpful staff at the hotel, however, one specific shuttle driver was extremely rude and unbothered. I did not catch his name. Didn’t bother helping me with my suitcases and at the airport didn’t bother taking out my suitcases either. Also the shuttle departed full, so some passengers had to stand. Rooms were very clean, but a bit outdated. Since the hotel is big, there are two fitness facilities available, very convenient. I had a 1 bed queen room with a balcony, which is a nice touch. I would stay again, if staying near SEA airport.

I have to note that I have stayed in so many hotels relocating from the East Coast to the West Coast, and I’ve been very surprised at certain hotel chains. This hotel was a delight!! I’ve worked in customer service for years, and I was always told that you be able to know who the manager is just by their leadership skills; I knew immediately that Raj was the General Manager. His professionalism, accuracy, and customer service skills were impeccable; by far the best I’ve seen and I’ve stayed at 25 different hotels during this journey. The hotel itself is also wonderful, which reflects on management also. Every front desk employee was excellent, and I appreciate some humor, and got some from a young lady. The rooms are immaculate, and very spacious; there are a lot of places to meet all your needs in terms of toiletries, wine, and many other things. You can ask the front desk so many questions and not only will they give you the answers, but they will make sure you understand where you are going. The entire team was dressed perfectly, something I’ve noticed has been lacking in other hotels. I think it’s also in the perfect location, because your right outside of Seattle, but not in the middle of all the chaos so you have a great deal peace, but can get to the city in 15 minutes approximately, This has been my favorite hotel that we have stayed at since bouncing around the Seattle area. I applaud Raj, and all management as well as the front desk agents, you truly are all wonderful, and I felt at home but better bc the hotel is just wonderful in all respects. Thank you North Gate for restoring my faith in hotels again.

I’ve stayed at this hotel whenever I’m in Bellevue, WA for well over thirty years. My earliest memories of this property were as a Red Lion Hotel. Then it became a Double Tree and finally, on its deathbed , it’s a Hilton. How the mighty have fallen… Not withstanding the property, which I’ll get into, I will say that the staff are generally kind and helpful. So this review is not to diminish their efforts. However hard they work, the reality is this property is beyond salvage and should be torn down and a new property should be built in its place. The bedrooms are grossly outdated, and when you look behind the doors, or in between the furniture, you’ll see how old this hotel is. While it’s sizeable in space and scope, the elevators are tragically slow, with two-of-four being out of commission when we stayed there recently. Sadly, the water pressure is so low it takes forever to wash and rinse. Our keycard failed three separate times, requiring a long walk and painful elevator ride back to the main desk where the staff reset the keycard. The pool is functioning, but there were never enough chairs and loungers. Add to this there were never enough fresh towels and you’re getting the taste of mediocrity this hotel delivers. One absolutely disgusting site is the swamp that lies just beside the pool (down the concrete foundation about twenty feet). I have no idea who thinks this is aesthetically pleasing, but it’s not. It’s home to a few ducks who clearly have poor taste in accommodations, as did we. This poolside unattraction is downright ugly. One thing I was interested to see were several staff members not wearing any type of formal Hilton uniforms. The breakfast buffet chef was literally dressed in Carharts with a t-shirt, work boots and a ball cap on. And one of the maintenance staff looked like he just walked in off the street. Management must have been on vacation at another property. Finally, the outside of the building, including the massive sloping glass facade, clearly hasn’t been washed in decades. And worse, yet, the parking area is filthy to say the least. Food containers, candy wrappers, cigarette butts and hygiene products lay a strewn for days with no effort to maintain a modest effort in appearance. This was the last time we will stay at this hotel. If you want to save yourself frustration and disappointment, I encourage you to stay at the new Marriott up the street. Literally blocks away, it’s a cleaner, nicer bet.

Very good customer service in spite what's going on around the world. I will be back the lady that checked us in was making sure we were taking care of not just us but every customer she came in contact with she was awesome!!!