Guest User
February 5, 2023
Avoid this hotel at ALL COSTS!! I booked our Saskatoon hockey team at the Four Points by Sheraton in Regina, Saskatchewan Feb. 2nd to 5th, 2023. The group had a total of 14 rooms. When I contacted the hotel, I specifically said it was for a hockey team. Upon organizing this I asked if a meeting room was available for our group to have team meals and a place for the group to gather. We always like this because generally a meeting room is away from the guest rooms. However, this room is as empty every time I walked past it. So we decided to book an additional guest room to accommodate the team. Upon our arrival on Thursday the boys in our group, the hockey players, proceeded to play mini sticks in the hallways at approx 2 pm. This instantly became a problem for the hotel. The boys were told time and time again to go to their rooms. They were playing in the middle of the afternoon, not during quiet time, nor were they doing anything out of the ordinary. In fact, there were other hockey groups staying at the hotel as well who were doing the same thing. Security would wander the hallways and scold the guests for having the doors kept open by using the deadbolts. Our group was all in the same area of the hotel. They informed us this was a security issue. And even went so far as to enter my room while I was away and close my door. Leaving me with no key and no ID to get one. However, turns out this wasn’t an issue at all as they seemed to be more than happy to provide me with a new key without even questioning who I was. The security issue at this hotel has become very apparent. There were homeless, drugged-out people everywhere in this hotel. This is why they were adamant we close our doors. So the hotel's security problems become their guest's problems. We would continuously get security knocking on our door to “remind us” to close our doors. Most complied but some took the advice and still opted to keep their doors open as they were inside their room. At this point, security should have noted that they advised this guest but the guest refused. Instead, the knocking and harassing continued. The security staff was rude and clearly did not like their jobs as they just kept saying “I’m only doing what my boss tells me to do.” Upon check-in, I was asked if I wanted our room cleaned daily. I declined. They then phoned to ask again. I declined again. They then knock on the door to ask a third time. We then had to decline again. I found the staff to be abrasive, not friendly, and almost intrusive. The boys gave up on mini sticks and instead sat together at the end is the hall looking at their phones, playing video games, etc. But the security at the hotel was upset by this as well and the boys were yet again instructed to go to their rooms. I overheard this and questioned security about this as the boys barely made a peep. They again referenced the fact that there are people in the hotel who should not be there. I indicated I would watch the boys