Berkshire Arms by Chef & Brewer Collection

Great

Two night break to see a nearby concert. Very pleasant room, well decorated, spacious and clean. Staff friendly enough especially in the bar . The main issue is breakfast where only one member of staff is employed to serve replenish, welcome and at one point manage reception. The poor guy had no chance. On our second morning we just left as it was clear we would be there for a significant time and that no items had been replaced at all at the buffet. Shame

Great staff and food. Lovely breakfast included!

Recent view for a family wedding at a nearby location. We booked four rooms for family. The bar was nice. We booked an evening meal. There were a lot of other people there booked in for the wedding. I thought we'd be waiting forever for the meal as a result but the person in charge did a fantastic jib getting food ordered for each table and the mains following the starters in a reasonable time. The food was good. I had squashed. It can be greasy. This was crisp and tasty. I had lamb shank shepherds pie. Thus was excellent. Plenty of meat on the shank, expensive but lamb is these days. The others on our table all enjoyed varying different meals. We stopped two nights. The rooms was decent, roomy, heating worked fine, shower ok, the water was hot in the bathroom but there was a warning about it. Breakfast on the last day was intercom the point of view the dining room was full of all the wedding guests arriving at the same time. However, again the waiter did an excellently job and the chef an even better one cooking for such a full room. Breakfast was tasty , full fry up. I suppose more chefs would have made it quicker but I suppose it's unusual to have so many guest eating. All in all a decent place, good stay, nice food.

Very nice rooms

Misleading information on the website led to us missing breakfast by 10 minutes. Staff made no attempt or offer to compromise - despite the fact that we’d paid for the meal - and when I pointed out the misleading information (“Start your day with a delicious pub breakfast - available every 09:00 until 11:15”) and asked why this didn’t apply to residents cost weren’t allowed breakfast after 10:00 - they made no apology and neither offered to resolve the problem or suggested anything to help. Rest assured we won’t be staying there again!!