The Balkan Jewel Resort, Trademark Collection by Wyndham
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Razlog
The Balkan Jewel Resort, Trademark Collection by Wyndham
Area Betolovoto, Razlog, Blagoevgrad 2760, Bulgaria
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Located in Razlog, The Balkan Jewel Resort, Trademark Collection by Wyndham is a great base to explore the city from.Show More
We Price Match
Highlights
Free parking
Delicious breakfast
Airport pick-up available
Lots to do
Pets welcomeAmenities
Playground
Public parkingFree
Indoor swimming pool
Outdoor swimming pool
Wi-Fi in public areasFree
Sauna
All Amenities
Property Description
Located in Razlog, The Balkan Jewel Resort, Trademark Collection by Wyndham is a great base to explore the city from.
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3.9/5
GoodCleanliness3.9
Amenities3.9
Location3.9
Service3.9
All 36 Reviews
Surroundings
Landmarks: Pirin Golf and Country Club
(240m)
Landmarks: Orientation Point for Yavorov Hut
(2.6 km)
Landmarks: Viewpoint of the Valley of Razlog
(2.8 km)
Landmarks: Sveto Blagoveshtenie
(5.1 km)
View on Map
Rooms
Guest Reviews
Services & Amenities
Policies
8
3 Double Beds, Sofa Bed, Luxury Villa
3 Double bed and 1 Sofa bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
Club Studio Twin Room
2 Single bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
3
Deluxe Family Suite with 4 Twin Beds and Sofa Bed
4 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
5
Mobility Accessible 4 Twin Beds Room with Sofa Bed
4 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
5
Superior 2 Twin Beds Studio Attic with Sofa Bed
2 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
Family Room with Single Bed
1 Single bed
Free Wi-Fi
Non-smoking
Air conditioning
Daily housekeeping
Wi-Fi in room
Check Availability
6
4 Twin Beds, Sofa Bed, Family Attic Suite
4 Single bed and 1 Sofa bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
5
Studio, 1 Twin Bed (Attic)
1 Single bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
4
Accessible Twin Club Studio With Sofa Bed
2 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
3
3 Twin Beds, Sofa Bed, Family Connection Room
3 Single bed and 1 Sofa bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
3
Twin Studio Attic Suite With Sofa Bed
2 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
5
2 Twin Beds Club Studio Attic with Sofa Bed
2 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
Studio with Single Bed
1 Single bed
Free Wi-Fi
Non-smoking
Air conditioning
Daily housekeeping
Wi-Fi in room
Check Availability
4
Deluxe Studio, 1 Twin Bed
1 Single bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
2
Deluxe 2 Twin Beds Studio Suite with Sofa Bed
2 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
1
2 Twin Beds Studio Suite with Sofa Bed and Spa/Restaurant Access
2 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
4
Deluxe 2 Twin Beds Club Studio with Sofa Bed
2 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
5
2 Twin Beds, Sofa Bed, Superior Studio, Deluxe
2 Single bed and 1 Sofa bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Check Availability
1
Accessible 4 Twin Family Suite With Sofa Bed
4 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Daily housekeeping
Wi-Fi in room
Check Availability
Hide Room Types
Guest Reviews
3.9/5
Good
36 reviews
Verified Reviews- Cleanliness3.9
- Amenities3.9
- Location3.9
- Service3.9
Average for similar properties in Razlog
AI Summary
Situated in a picturesque mountainous valley near Bansko's amenities and ski slopes, the accommodation offers easy access to outdoor activities. Guests appreciate the versatile breakfast options, clean rooms, and attentive staff.
역시
October 26, 2024
Overall it was okay but the facilities need to be renovated
Original TextTranslation provided by Google
Tina
February 23, 2025
This is not a 4 star.
Staff are uninterested in doing anything. Waited 4 days for handwash bottle to be replaced. No room amenities. Bathrooms old and run down with wires showing. Food pretty poor especially fkr vegetarian. Meat often was undercooked.
Pool aree dirty and run down.
Adnan
February 3, 2025
gut
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Guest User
January 24, 2025
Rooms very cold even with heating to the max. Had to ordered wood for the fireplace but it was too late. The next day we burned it and it was warm only while the fire was on. We checked the menu in the room and it said wood for 20lv, but when we went to order it they said it was 25lv. They were not aware of the menu in the room and ended up letting us pay 20lv. Unfriendly staff. Jacuzzi dirty and steam room way too hot, I burned my face while going in (not my first time in a steam room and it's never that hot). Not enough parking. Bed unconformable. The room besides that was nice and clean and the view was nice. I wouldn't come back.
Guest User
January 8, 2025
03/01/2025 -06/01/2025. Συμμετοχή με Έλληνες συνταξιδιώτες από Αθήνα με ένα ταξιδιωτικό γραφείο Αθηνών. Θα περιοριστώ στην περιγραφή όσον αφορά το εν λόγο ξενοδοχείο. Η εξυπηρέτηση στην υποδοχή ήταν άμεση. Τα δωμάτια, κλινοσκεπάσματα, πετσέτες πεντακάθαρα. Οι μπουφέδες πρωί και βράδυ με ποικιλία, καθαρά, και ζεστά όσα έπρεπε να είναι ζεστά για φάγωμα. Το SPA με θερμαινόμενη μικρή πισίνα, σουηδική σάουνα και χαμάμ. Είχε μόνον μία μασέρ με αποτέλεσμα να μην μπορούν όλοι να απολαύσουν ένα μασάζ. Εγώ ήμουν από τους τυχερούς που κατάφερα παραμονές το βράδυ πριν φύγουμε να χαλαρώσω ελαφρός. Το έκλεισα με το που φτάσαμε διότι μου είχαν πει από Ελλάδα, όταν τους πείρα, πως η μασέρ δεν θα μπορούσε για δύο ημέρες να εργαστεί. Αλλά ούτε και της επόμενες δύο δεν θα μπορούσε οπότε έγινε στης 5/1/2025 ώρα 19.οο. μμ. Η θεραπεύτρια είχε πολύ καλές γνώσεις χαλαρωτικού μασάζ μόνον που είχε στεντόρα φωνή και νεύρικες κινήσεις όταν μίλαγε "ελάχιστες φορές ευτυχώς.¨ που δεν σε άφηναν να απολαύσεις την θεραπεία. Επίσης ήθελα να ήξερα τι τα θέλετε τόσα πολλά εκτυφλωτικά σποτάκια και μάλιστα χωρίς ντίμερ-dimmer μέσα σε ένα μικρό θεραπευτικό δωμάτιο. Να λάβετε υπόψιν σας πως όταν γυρνάει ανάσκελα ο πελάτης τυφλώνετε από το έντονο φωτισμό και χάνει την χαλάρωσή του. Ζήτησα καλυπτική μάσκα ματιών που δεν υπήρχε. Τότε ζήτησα να μου βάλει μία πετσέτα στα μάτια όπως κι έκανε. Το πηγαίo χαμόγελό της το είδα όταν της έδωσα το TIP. Θα ήταν πιο επαγγελματικό εκ μέρους της να έχει αυτό το χαμόγελο από την αρχή ως το τέλος της θεραπείας και να μιλάει πιο σιγά και ήρεμα. Το λάδι που χρησιμοποίησε ήταν άριστο ποιοτικός όμως δεν ήξερε να μου πει τι λάδι ήταν !! Για να πας/γυρίσεις από το SPA πρέπει να διασχίσεις τον κήπο .Άβολο- αδιανόητο σε κακοκαιρία. Καθαριότητα μέτρια. Το SPA δεν θα το συνιστούσα για αυτούς που θέλουν διακοπές χαλάρωσης. Καλών θα ήταν όλο το προσωπικό να μιλάει τουλάχιστον Αγγλικά. Είχαμε δυσκολία στην επικοινωνία αρκετές φορές. Καμαριέρες, οδηγούς. Εξαιρουμένου τους επαγγελματίες στην υποδοχή. Καλό 2025 με την ελπίδα βελτιώσεων.
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Fanny
October 14, 2024
Pleasant hotel with spa facilities in a quiet, green area. Staff was friendly, breakfast offered variety. The bed was a bit too soft, but overall the room was fine.
Fisnik
January 9, 2025
Worst hotel experience ever!
This hotel deserves zero stars. From the moment we arrived, the service was atrocious. The head waiter was incredibly rude, condescending, and unprofessional. He treated us like an inconvenience and made us feel unwelcome.
The food was equally disappointing. It was bland, poorly prepared, and lacked any flavor. The cleanliness of the hotel was also subpar. Our room was dusty, the bathroom wasn't properly cleaned, and the overall hygiene standards were questionable.
The service throughout the hotel was consistently terrible. Staff were unhelpful, slow to respond, and seemed uninterested in providing any kind of assistance. This was by far the worst hotel experience I have ever had. I would strongly advise anyone considering staying here to look elsewhere.
Guest User
January 2, 2025
Very average hotel. Visited a few years ago so thought we'd try again to give it a second chance. Very average customer service, front entrance and pavements are left icy and untreated so very dangerous for older people. Reception area is quite clinical and unwelcoming. It's quite basic, no real bar or option to chill out set up - felt that the restaurant was 'closed' during the day and unwelcoming - no comfy sofas or advertisement that you could buy coffee/snacks - really missing a trick here!.. As the hotel opposite the Cornelia does this brilliantly!... Small indoor pool that gets very crowded. Small gym, fairly good tennis table, pool for teenage kids. Never saw the spa/massage rooms in use ever!. A big hotel, we felt they could improve on the 'customer experience' hugely - we felt pushed into having a 'buffet' style meal on our first evening at 40lv pp which we felt was expensive given the quality of the food was basic. We asked if the A La Carte was available but they weren't keen to offer us this option and we had no alternative. As last time, the serving staff wear their own clothes, often jeans. hoodies so you are unsure who works there and who doesn't!.. there doesn't appear to be a bar at all or drinks menu so you have to enquire. Perhaps they rely on local bulgarian's visiting year on year - but this won't pull in other nationalities. On a more positive note, we had a roomy two bedroom apartment overlooking the rear of the hotel, with a lovely view of the mountains. The minibus service runs in the morning hourly to/from Bansko and is reliable.
Services & Amenities
Most Popular Amenities
Playground
Public parking
Free
Indoor swimming pool
Outdoor swimming pool
Wi-Fi in public areas
Free
Sauna
Gym
Restaurant
Conference room
Golf course
Off-site
Priority airport pick-up
Taxi booking service
Childcare service
Additional charge
Car rentals
Sunbathing area
Spa
Bar
Skiing
Off-site
Horse riding
Off-site
Hiking
Table tennis room
Billiards room
Massage room
Kids' club
Priority airport drop-off
Multi-function room
Luggage storage
Playground
Indoor swimming pool
Outdoor swimming pool
Gym
Restaurant
Conference room
Spa
Bar
Table tennis room
Billiards room
Kids' club
Restaurant
More Amenities
Internet
Wi-Fi in public areas
Free
2 Swimming pools
Indoor swimming pool
Outdoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Public parking
Free
Transportation
Shuttle service
Free
Airport shuttle pick-up
Additional charge
Priority airport pick-up
Taxi booking service
Car rentals
Airport shuttle drop-off
Additional charge
Priority airport drop-off
Front Desk Services
Concierge service
Safe at front desk
VIP check-in service
Tour and ticket booking service
Lockers available
Express check-in and check-out
Luggage storage
Front desk (limited hours)
Languages Spoken
English
Bulgarian
Greek
Food & Drink
Snack bar
Room service
Bar
Health & Wellness
Turkish bath (Hammam)
Sauna
Gym
Golf course
Off-site
Body care
Rock climbing
Off-site
Ski lessons
Off-site
Sunbathing area
Spa
Ski passes
Ski gear storage
Skiing
Off-site
Ski equipment rental
Horse riding
Off-site
Hiking
Table tennis room
Mountain biking
Off-site
Billiards room
Massage room
Parasailing
Off-site
Ziplining
Off-site
Kayaking
Off-site
Ski shuttle
Activities
Eco tours
Off-site
Gaming area
Fishing
Off-site
Public Areas
Garden
Smoking area
Vending machines
Elevator
Cleaning Services
Clothes dryer
Dry cleaning
Additional charge
Ironing service
Additional charge
Laundry service (on-site)
Additional charge
Facilities for Children
Playground
Children's meals available
Childcare service
Additional charge
Kids' club
Business Services
Conference room
Postal service
Wedding service
Multi-function room
Accessibility
Accessible rooms available
Stair-free main entrance
Safety & Security
First aid room
Smoke detector
CCTV in public areas
Security personnel
Fire extinguisher
First aid kit
Property Policies
Check-in and Check-out Times
Check-in: 14:00–24:00
Check-out: 09:00–12:00
Front desk hours: [Mon-Sun]08:00–24:00
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeGluten-free, Vegetarian
StyleBuffet
| Age | Fee |
|---|---|
Adult | Buffet:US$11.00 (approx. Rs 3,074.83) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of US$112.41 (approx. Rs 31,421.96) is charged.
Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs, cats
Fee: Contact the property for details
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
Property Description
- Opened: 2010
- Number of Rooms: 160
Located in Razlog, The Balkan Jewel Resort, Trademark Collection by Wyndham is a great base to explore the city from.
Smoking is prohibited in all rooms.
During your down time, go for a swim in the outdoor or indoor pool. To recharge your batteries or simply relax, visit the property's spa, massage room, sunbathing area, sauna, or turkish bath/ hammam. The fitness room provides a place for guests to work out. This property offers skiing, kayaking, horse riding, golf course, and fishing, giving you lots of opportunities to stay fit.
This property is home to a restaurant. Enjoy a meal right from the comfort of your room with room service from the on-site restaurant. This property is home to an in-house bar.
At this serviced apartment, you'll also find facilities including a garden, children's playground, game room, and vending machine. The property's front desk offers service in 3 languages, including English. For extra convenience, luggage storage, dry cleaning and laundry service (on-site) are available at the property as well.
Parking is available at the property.
Smoking is prohibited in all rooms.
During your down time, go for a swim in the outdoor or indoor pool. To recharge your batteries or simply relax, visit the property's spa, massage room, sunbathing area, sauna, or turkish bath/ hammam. The fitness room provides a place for guests to work out. This property offers skiing, kayaking, horse riding, golf course, and fishing, giving you lots of opportunities to stay fit.
This property is home to a restaurant. Enjoy a meal right from the comfort of your room with room service from the on-site restaurant. This property is home to an in-house bar.
At this serviced apartment, you'll also find facilities including a garden, children's playground, game room, and vending machine. The property's front desk offers service in 3 languages, including English. For extra convenience, luggage storage, dry cleaning and laundry service (on-site) are available at the property as well.
Parking is available at the property.
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