The Balkan Jewel Resort, Trademark Collection by Wyndham
1 night
March 2025
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April 2025
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Razlog

The Balkan Jewel Resort, Trademark Collection by Wyndham

Area Betolovoto, Razlog, Blagoevgrad 2760, Bulgaria
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Located in Razlog, The Balkan Jewel Resort, Trademark Collection by Wyndham is a great base to explore the city from.Show More
We Price Match
hotel overview picture
Highlights
Free parking
Delicious breakfast
Airport pick-up available
Lots to do
Pets welcome
Amenities
Playground
Public parkingFree
Indoor swimming pool
Outdoor swimming pool
Wi-Fi in public areasFree
Sauna
All Amenities
Property Description
Located in Razlog, The Balkan Jewel Resort, Trademark Collection by Wyndham is a great base to explore the city from.
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3.9/5
Good
Cleanliness3.9
Amenities3.9
Location3.9
Service3.9
All 36 Reviews
Surroundings
Landmarks: Pirin Golf and Country Club
(240m)
Landmarks: Orientation Point for Yavorov Hut
(2.6 km)
Landmarks: Viewpoint of the Valley of Razlog
(2.8 km)
Landmarks: Sveto Blagoveshtenie
(5.1 km)
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Rooms

Guest Reviews

Services & Amenities

Policies

3 Double Beds, Sofa Bed, Luxury Villa
8

3 Double Beds, Sofa Bed, Luxury Villa

3 Double bed and 1 Sofa bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Room Details
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Club Studio Twin Room

Club Studio Twin Room

2 Single bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Room Details
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Deluxe Family Suite with 4 Twin Beds and Sofa Bed
3

Deluxe Family Suite with 4 Twin Beds and Sofa Bed

4 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Room Details
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Mobility Accessible 4 Twin Beds Room with Sofa Bed
5

Mobility Accessible 4 Twin Beds Room with Sofa Bed

4 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
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Superior 2 Twin Beds Studio Attic with Sofa Bed
5

Superior 2 Twin Beds Studio Attic with Sofa Bed

2 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Room Details
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Family Room with Single Bed

Family Room with Single Bed

1 Single bed
Free Wi-Fi
Non-smoking
Air conditioning
Daily housekeeping
Wi-Fi in room
Room Details
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4 Twin Beds, Sofa Bed, Family Attic Suite
6

4 Twin Beds, Sofa Bed, Family Attic Suite

4 Single bed and 1 Sofa bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Room Details
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Studio, 1 Twin Bed (Attic)
5

Studio, 1 Twin Bed (Attic)

1 Single bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
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Accessible Twin Club Studio With Sofa Bed
4

Accessible Twin Club Studio With Sofa Bed

2 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
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3 Twin Beds, Sofa Bed, Family Connection Room
3

3 Twin Beds, Sofa Bed, Family Connection Room

3 Single bed and 1 Sofa bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Room Details
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Twin Studio Attic Suite With Sofa Bed
3

Twin Studio Attic Suite With Sofa Bed

2 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Room Details
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2 Twin Beds Club Studio Attic with Sofa Bed
5

2 Twin Beds Club Studio Attic with Sofa Bed

2 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Room Details
Check Availability
Studio with Single Bed

Studio with Single Bed

1 Single bed
Free Wi-Fi
Non-smoking
Air conditioning
Daily housekeeping
Wi-Fi in room
Room Details
Check Availability
Deluxe Studio, 1 Twin Bed
4

Deluxe Studio, 1 Twin Bed

1 Single bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
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Deluxe 2 Twin Beds Studio Suite with Sofa Bed
2

Deluxe 2 Twin Beds Studio Suite with Sofa Bed

2 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Room Details
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2 Twin Beds Studio Suite with Sofa Bed and Spa/Restaurant  Access
1

2 Twin Beds Studio Suite with Sofa Bed and Spa/Restaurant Access

2 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Room Details
Check Availability
Deluxe 2 Twin Beds Club Studio with Sofa Bed
4

Deluxe 2 Twin Beds Club Studio with Sofa Bed

2 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Room Details
Check Availability
2 Twin Beds, Sofa Bed, Superior Studio, Deluxe
5

2 Twin Beds, Sofa Bed, Superior Studio, Deluxe

2 Single bed and 1 Sofa bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Electric fan
Room Details
Check Availability
Accessible 4 Twin Family Suite With Sofa Bed
1

Accessible 4 Twin Family Suite With Sofa Bed

4 Single bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Daily housekeeping
Wi-Fi in room
Room Details
Check Availability
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Guest Reviews

3.9/5
Good
36 reviews
Verified Reviews
  • Cleanliness3.9
  • Amenities3.9
  • Location3.9
  • Service3.9
Average for similar properties in Razlog
Most Mentioned
AI Summary
Situated in a picturesque mountainous valley near Bansko's amenities and ski slopes, the accommodation offers easy access to outdoor activities. Guests appreciate the versatile breakfast options, clean rooms, and attentive staff.
역‍시
October 26, 2024
Overall it was okay but the facilities need to be renovated
Original TextTranslation provided by Google
T‍i‍n‍a
February 23, 2025
This is not a 4 star. Staff are uninterested in doing anything. Waited 4 days for handwash bottle to be replaced. No room amenities. Bathrooms old and run down with wires showing. Food pretty poor especially fkr vegetarian. Meat often was undercooked. Pool aree dirty and run down.
A‍d‍n‍a‍n
February 3, 2025
gut
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 24, 2025
Rooms very cold even with heating to the max. Had to ordered wood for the fireplace but it was too late. The next day we burned it and it was warm only while the fire was on. We checked the menu in the room and it said wood for 20lv, but when we went to order it they said it was 25lv. They were not aware of the menu in the room and ended up letting us pay 20lv. Unfriendly staff. Jacuzzi dirty and steam room way too hot, I burned my face while going in (not my first time in a steam room and it's never that hot). Not enough parking. Bed unconformable. The room besides that was nice and clean and the view was nice. I wouldn't come back.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 8, 2025
03/01/2025 -06/01/2025. Συμμετοχή με Έλληνες συνταξιδιώτες από Αθήνα με ένα ταξιδιωτικό γραφείο Αθηνών. Θα περιοριστώ στην περιγραφή όσον αφορά το εν λόγο ξενοδοχείο. Η εξυπηρέτηση στην υποδοχή ήταν άμεση. Τα δωμάτια, κλινοσκεπάσματα, πετσέτες πεντακάθαρα. Οι μπουφέδες πρωί και βράδυ με ποικιλία, καθαρά, και ζεστά όσα έπρεπε να είναι ζεστά για φάγωμα. Το SPA με θερμαινόμενη μικρή πισίνα, σουηδική σάουνα και χαμάμ. Είχε μόνον μία μασέρ με αποτέλεσμα να μην μπορούν όλοι να απολαύσουν ένα μασάζ. Εγώ ήμουν από τους τυχερούς που κατάφερα παραμονές το βράδυ πριν φύγουμε να χαλαρώσω ελαφρός. Το έκλεισα με το που φτάσαμε διότι μου είχαν πει από Ελλάδα, όταν τους πείρα, πως η μασέρ δεν θα μπορούσε για δύο ημέρες να εργαστεί. Αλλά ούτε και της επόμενες δύο δεν θα μπορούσε οπότε έγινε στης 5/1/2025 ώρα 19.οο. μμ. Η θεραπεύτρια είχε πολύ καλές γνώσεις χαλαρωτικού μασάζ μόνον που είχε στεντόρα φωνή και νεύρικες κινήσεις όταν μίλαγε "ελάχιστες φορές ευτυχώς.¨ που δεν σε άφηναν να απολαύσεις την θεραπεία. Επίσης ήθελα να ήξερα τι τα θέλετε τόσα πολλά εκτυφλωτικά σποτάκια και μάλιστα χωρίς ντίμερ-dimmer μέσα σε ένα μικρό θεραπευτικό δωμάτιο. Να λάβετε υπόψιν σας πως όταν γυρνάει ανάσκελα ο πελάτης τυφλώνετε από το έντονο φωτισμό και χάνει την χαλάρωσή του. Ζήτησα καλυπτική μάσκα ματιών που δεν υπήρχε. Τότε ζήτησα να μου βάλει μία πετσέτα στα μάτια όπως κι έκανε. Το πηγαίo χαμόγελό της το είδα όταν της έδωσα το TIP. Θα ήταν πιο επαγγελματικό εκ μέρους της να έχει αυτό το χαμόγελο από την αρχή ως το τέλος της θεραπείας και να μιλάει πιο σιγά και ήρεμα. Το λάδι που χρησιμοποίησε ήταν άριστο ποιοτικός όμως δεν ήξερε να μου πει τι λάδι ήταν !! Για να πας/γυρίσεις από το SPA πρέπει να διασχίσεις τον κήπο .Άβολο- αδιανόητο σε κακοκαιρία. Καθαριότητα μέτρια. Το SPA δεν θα το συνιστούσα για αυτούς που θέλουν διακοπές χαλάρωσης. Καλών θα ήταν όλο το προσωπικό να μιλάει τουλάχιστον Αγγλικά. Είχαμε δυσκολία στην επικοινωνία αρκετές φορές. Καμαριέρες, οδηγούς. Εξαιρουμένου τους επαγγελματίες στην υποδοχή. Καλό 2025 με την ελπίδα βελτιώσεων.
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F‍a‍n‍n‍y
October 14, 2024
Pleasant hotel with spa facilities in a quiet, green area. Staff was friendly, breakfast offered variety. The bed was a bit too soft, but overall the room was fine.
F‍i‍s‍n‍i‍k
January 9, 2025
Worst hotel experience ever! This hotel deserves zero stars. From the moment we arrived, the service was atrocious. The head waiter was incredibly rude, condescending, and unprofessional. He treated us like an inconvenience and made us feel unwelcome. The food was equally disappointing. It was bland, poorly prepared, and lacked any flavor. The cleanliness of the hotel was also subpar. Our room was dusty, the bathroom wasn't properly cleaned, and the overall hygiene standards were questionable. The service throughout the hotel was consistently terrible. Staff were unhelpful, slow to respond, and seemed uninterested in providing any kind of assistance. This was by far the worst hotel experience I have ever had. I would strongly advise anyone considering staying here to look elsewhere.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 2, 2025
Very average hotel. Visited a few years ago so thought we'd try again to give it a second chance. Very average customer service, front entrance and pavements are left icy and untreated so very dangerous for older people. Reception area is quite clinical and unwelcoming. It's quite basic, no real bar or option to chill out set up - felt that the restaurant was 'closed' during the day and unwelcoming - no comfy sofas or advertisement that you could buy coffee/snacks - really missing a trick here!.. As the hotel opposite the Cornelia does this brilliantly!... Small indoor pool that gets very crowded. Small gym, fairly good tennis table, pool for teenage kids. Never saw the spa/massage rooms in use ever!. A big hotel, we felt they could improve on the 'customer experience' hugely - we felt pushed into having a 'buffet' style meal on our first evening at 40lv pp which we felt was expensive given the quality of the food was basic. We asked if the A La Carte was available but they weren't keen to offer us this option and we had no alternative. As last time, the serving staff wear their own clothes, often jeans. hoodies so you are unsure who works there and who doesn't!.. there doesn't appear to be a bar at all or drinks menu so you have to enquire. Perhaps they rely on local bulgarian's visiting year on year - but this won't pull in other nationalities. On a more positive note, we had a roomy two bedroom apartment overlooking the rear of the hotel, with a lovely view of the mountains. The minibus service runs in the morning hourly to/from Bansko and is reliable.

Services & Amenities

Playground
Indoor swimming pool
Outdoor swimming pool
Gym
Restaurant
Conference room
Spa
Bar
Table tennis room
Billiards room
Kids' club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
2 Swimming pools
Indoor swimming pool
Outdoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Transportation
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Activities
Public Areas
Cleaning Services
Facilities for Children
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: 14:00–24:00
Check-out: 09:00–12:00

Front desk hours: [Mon-Sun]08:00–24:00

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
TypeGluten-free, Vegetarian
StyleBuffet
AgeFee
Adult
Buffet:US$11.00 (approx. Rs 3,074.83) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of US$112.41 (approx. Rs 31,421.96) is charged.

Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs, cats
Fee: Contact the property for details

Age Requirements
The main guest checking in must be at least 18 years old.

Paying at the Hotel

Property Description

  • Opened: 2010
  • Number of Rooms: 160
Located in Razlog, The Balkan Jewel Resort, Trademark Collection by Wyndham is a great base to explore the city from.

Smoking is prohibited in all rooms.

During your down time, go for a swim in the outdoor or indoor pool. To recharge your batteries or simply relax, visit the property's spa, massage room, sunbathing area, sauna, or turkish bath/ hammam. The fitness room provides a place for guests to work out. This property offers skiing, kayaking, horse riding, golf course, and fishing, giving you lots of opportunities to stay fit.

This property is home to a restaurant. Enjoy a meal right from the comfort of your room with room service from the on-site restaurant. This property is home to an in-house bar.

At this serviced apartment, you'll also find facilities including a garden, children's playground, game room, and vending machine. The property's front desk offers service in 3 languages, including English. For extra convenience, luggage storage, dry cleaning and laundry service (on-site) are available at the property as well.

Parking is available at the property.
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Frequently Asked Questions

What are the check-in and check-out times at The Balkan Jewel Resort, Trademark Collection by Wyndham?

Check-in at The Balkan Jewel Resort, Trademark Collection by Wyndham is 14:00-24:00, and the check-out time is until 12:00.

Is there a pool at The Balkan Jewel Resort, Trademark Collection by Wyndham?

Yes, The Balkan Jewel Resort, Trademark Collection by Wyndham has a pool.

Is The Balkan Jewel Resort, Trademark Collection by Wyndham pet friendly?

Yes, pets are allowed at The Balkan Jewel Resort, Trademark Collection by Wyndham.

Does The Balkan Jewel Resort, Trademark Collection by Wyndham serve breakfast?

Yes, The Balkan Jewel Resort, Trademark Collection by Wyndham serves highly-rated breakfast. Breakfast option(s): Gluten-free, Vegetarian.

How much does it cost to stay at The Balkan Jewel Resort, Trademark Collection by Wyndham?

Prices at The Balkan Jewel Resort, Trademark Collection by Wyndham are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What is The Balkan Jewel Resort, Trademark Collection by Wyndham cancellation policy ?

Typically, cancellations of The Balkan Jewel Resort, Trademark Collection by Wyndham can receive total refund for certain days before arrival. The conditions will vary depending on the type of room and booking conditions.

About This Property

Average Price FromPKR37747
Hotel Star Rating4