Guest User
March 4, 2025
Four Stars Out Of Five This hotel is fantastic. The price point alone currently makes it on paper the best value for money in the World. A week HB for a family of four coming in at a touch over £1600. Much over £300 per night I would start to look elsewhere. The service from every single member of staff was top tier. That’s most definitely 6 star. The rooms and grounds are beautiful, and well maintained. The food is delicious and plentiful. Freshly made breads, and a wonderful buffet that competes with any top restaurant I’ve ever dined at. 3 areas that one can be critical of: A. The pool is clearly an issue. The tiles are falling off all over the pool. Which is not a major problem, but having to keep that in mind is not as relaxing as it should be. This I would say has no blame at the hotel’s feet. Clearly a build flaw. What is the hotel’s issue is finding a full time solution and fast. Close the pool and start again. Claim on the building insurance. B. The beach, like other parts around RAK, has oily deposits. The government are looking into it. Nobody has a solution, nobody really knows what’s going on. Not the hotel’s fault, but it is part of their location. I would again be proactive and look at beach patrols at all hours of the day. C. The kids club door is not watched at all times. A stricter door policy, and locking mechanism is required to ensure safeguarding. It’s next to the children’s pool, which does have a lifeguard, but security should be looked at for entry and exit. Overall, as the hotel beds in, this will become a fantastic destination. 5 stars incoming. In the global hospitality landscape, it’s not quite there. The final point would be that I heard 2 people complaining to staff that they’d visited months ago and things still weren’t right…yet they returned. I think that says a lot. The things that are wrong are not bad enough to put you off coming back, it’s just not quite the full package. Yet.