Guest User
September 30, 2024
After having my booking confirmed, I arrived to check in fairly late in the evening to be told that they had no availability and they were full. I showed them my confirmation which was still showing confirmed, but they told me it was an error. They refused to help me find another hotel or refund me, therefore I was left, late at night, as a lone female traveler, with no accommodation as other local hotels were full. The receptionist was really rude and didn’t even apologise. In the end, I drove around and eventually had to pay twice the price of the original room in a hotel which was not in a very nice area. Do not use this hotel, they clearly sold my room to someone else, and were really unhelpful and disrespectful , putting me at risk. To say I’m furious is an understatement.