Villa Campomaggio Resort & Spa

6/10 We had a double room with limited daylight. The bathroom was big and also the shower was a good size. The pool had a fine view and easy to find a sunbed. The downside of this hotel is that they don’t have a restaurant. Instead the have bar service were you can get some food. When we arrived the told we always could get food at the bar but last night we stayed they said that we couldn’t get food even though a lot free tables inside (the calmed we couldn’t sit there because it was already made ready for next day breakfast). A very bad excuse in our eyes. The standard at the breakfast was not for a four star hotel.

A hidden charm A very charming and comfortable hotel set in the most picturesque and idyllic location. Staff are very very helpful and go beyond what would normally be expected…local knowledge and recommendations.

Our room was on the first floor and felt almost basement like, we didn't have a view because we were basically eye level with the ground outside. So that was a disappointment but the room was huge and looked like the pictures online. The facilities were as expected with a gorgeous pool and great views. The restaurant was also very tasty. I think we were just a little disappointed by where our room was situated and would have liked a room with more of a view.

AVOID! NOT WORTH PRICE OR AESTHETIC! Spoke w/other guests who said they stayed 5 years ago & was a completely different experience than now. They were also very unhappy with similar issues we had. First, the entire property sits on a giant ant hit. They’re everywhere! Pool chairs, chairs where you eat breakfast & dinner. In rooms! Mosquitoes everywhere! Knowing that, they still suggest you open your windows at night despite not having any screens on the windows. I was bit 32 times in 1 night! They regulate the temp of the A/C in the rooms. Despite being in the room for hours, it never went below 26 & at night after dusk, the temperature somehow went up over 28! It is well known that the front desk at hotels are capable of this. But this property says no such thing exists, which clearly is not the truth. Explain how it’s cooler in the room during the day when it’s over 30 outside, yet at 3am, the room gets hotter?! No one mans the hotel overnight so only phone # we can reach anyone is the grounds keeper. He came to room several times between 3am-5am & confirmed the A/C doesn’t work in room. In the morning, receptionist said that’s a lie. She said to my face I am lying & the grounds keeper is lying. She belittled me to say I must be from a country that has A/C. When I told her I live in Germany & have no A/C in our homes, she had nothing to say except “I thought you were an American”. My nationality shouldn’t matter. The hotel was filled w/families whom are very loud & inconsiderate of others. A mother & child screaming all evening next to us. Someone above us stomping around until 1am. I booked a quiet room, I made it clear I did not want to book unless I could have a room with no one above. I requested to be away from noisy guests such as those w/children. Receptionist didn’t care & wasn’t helpful. I requested to speak to the manager & she refused. She even called him in front of me then refused to allow me to speak to him. I asked she refund us & again she refused & added “I’m just the receptionist, I can do nothing”, continued to refuse to let me speak to a manager. Said I can email manager & gives business card w/front desk reception #, no email, no name, nothing. Said we could switch rooms but it would be the exact same issues as the current room & demanded we “check out” at 11am despite paying in full before check-in. I explained we shouldn’t be forced out of the room as we got NO sleep and if they wanted to switch us rooms, they can clean new room first, & our room last. She screamed in my face that we must vacate. We felt unsafe being screamed at, spoken over, & demands made. Should have read reviews, did so too late. Countless reviews w/same issues & reviews about theft! We left w/out a refund despite not fulfilling our stay we paid upfront for & went to Locanda le Piazze. Of all my travels all over the world, this hotel is the worst! They charged us for coffee we had with the free breakfast! Beware of extra charges! They refuse t