Guest User
August 10, 2023
We had reserved a room on booking for 3 nights (5000 dirhams). This room, made up of a double bed and a convertible sofa bed, could easily accommodate us and our two young children. Arriving at reception, the hostess contacted her manager who did not wish to speak to us and we were asked to add almost 4000 dirhams more to add an adjoining room, something we had never asked for. The second option offered was to cancel the reservation. I asked to speak to the manager, categorically refusing to have us “racketed” like this! the manager was obviously not prepared to find a solution, finishing his day at 5 p.m.! No more suitable option was offered to us, we were ready to pay a little more but we refused to literally be robbed! We finally decided to move on. A word to the wise!
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