Guest User
December 16, 2022
Not only did they charge me a higher amount than the one confirmed by booking (162 euros on booking, charged 2011 dirhams which are 180 euros), but and above all they left me OUTSIDE the door and I had to sleep in the car park inside the car! I went out in the evening around 11pm to go and find a pharmacy and I was late. I then returned during the night and NO ONE opened the door for me. I went back to the door three times, called them, rang the bell, etc., but no one was there. WORSE yet, they didn't want to refund me anything, justifying that it was my fault for not having said I was going out! ABSOLUTELY DISHONEST PEOPLE. I had asked for the keys to be able to return but they don't leave them to customers saying that there is always a guardian who opens. But it was not so. However, even if due to some rather serious mix-up they don't open the door and force their customers to sleep in the car park... at least they get a refund! They are dishonest people. Furthermore, the photos are much more beautiful than reality. the rooms are tiny and there is a bad sewage smell. This riad is to AVOID believe me.
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