matteithomas
May 6, 2024
The Rooftop team on Monday lunchtime, May 6, was absolutely odious and unprofessional, especially the young woman, but not only. First of all, none of them agreed to open a parasol to shelter my pregnant wife from the sun, claiming that closed parasols "don't work"; when we changed seats when a shady spot became available, they were nowhere to be seen, clearly not happy about having to move our dishes; then a gust of wind blew our parasol down on my wife's face. No member of the team intervened. Worse, even though they had seen the parasols moving dangerously before, which I had been holding back for a while, the young woman replied without a single apology that "that's what a rooftop is" and "it was the wind's fault" with great insolence and no empathy. We therefore do not recommend this place whose staff doesn't care about safety and clearly doesn't want to work at all. We wanted a member of the hotel management to contact us for explanations. Avoid.
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