Hotels Near RealNZ - Queenstown Visitor Centre in Queenstown

We are a family of three and we spent nine nights at the Crowne Plaza in Queenstown. The hotel staff are very friendly and helpful and the hotel is in a great location but these are the only positives. We had complimentary breakfast for nine days but didn't eat it once during our stay. We attempted breakfast but it was well below average. I can recommend the orange juice but we much preferred to go elsewhere for our morning coffee and a bite to eat. We also ate at the restaurant on the first night but that was enough for us. This was also below average and we never returned during the remaining eight nights. The hotel is very much a three star hotel standard. It's an ageing property with small rooms and very limited hotel amenities. The hotel isn't cheap and I would say that it doesn't represent good value for money. This is one of the worst IHG hotels that we have visited. We were actually looking forward to leave, which was a shame as Queenstown itself is stunning. We are now spending a few nights in the Hilton Hotel in Auckland before returning to Australia. In all honesty we all had a huge smile when we checked in to the Hilton and felt so relived to be back in the type of hotel that we are used to.

I stayed in a King Mountain View room, and while the room felt small it was made up for the fact it was new, modern, well designed and comfortable. The open plan entrance and lobby area felt welcoming. The buffet breakfast included in the room rate was essential and super convenient to fuel up before heading up to the mountain early every morning. And happy hour in the lobby in the evenings 5-7pm. It is 5 minute downhill walk to the start of town and a 9 minute walk to the NZ Ski bus. On the way back to the hotel there is one block of steep hill to walk up but it is only a two minute section. Even though it was only a short walk into town, after a full day on the snow, travelling back and fourth to the mountain, it was hard to get the energy up to walk into town for dinner each night, being cold and tired. I caught the bus from the airport to the hotel which was super easy and a quick 20 minute ride. The airport bus stop is right outside the terminal. I bought a Bee card on the bus for $5 and the trip was only $1 for adults and 0.75c for children. The bus stopped at Blue Peaks directly across the road from the hotel. And the return bus trip to airport was just as simple. Overall a great stay, with new modern facilities, a fairly central location and friendly staff.

There is free basement carpark at the hotel. Hotel location on a busy street. Room big and clean with mountain view, gotten a wheelchair friendly room.

This hotel is located on Ferhill Hill, about a 5-minute drive from Queenstown. There are several rows of townhouses with unparalleled lake and mountain views outside the yard. The green space is public, and compatriots will walk around from time to time. The facilities are complete, but please note that if you stay for multiple days, they will not be cleaned and bath towels will be replaced. The room has complete kitchen facilities, a washing machine and a dryer. Even the bathrooms are on the second floor. It is a bit inconvenient to go upstairs when you need to go out. Although each home is equipped with a garage, cars of Alpha size and above cannot be accommodated and need to be parked at the door. There is no breakfast, which just gives us room to play. Unfortunately, large supermarkets have to open through the city, so if you drive from the north, it is more convenient to go to Countdown or Parknsave in advance to purchase.

1. Location: It's convenient and great if you don't have a car as it's only 10 mins away from the city centre. There is a bus stop to go to the airport and city just next to the hotel. There's the Queenstown Trail track just down the road if you wish to have a pleasant walk along the lake. 2. Service: The guy who did our check-in did it like he was repeating a song that he was fed up with singing. Good for those in a hurry who like express check-in with 0 personalization or care but that was NOT a 5* check-in. 3. Room: Booked a standard room on Luxury Escapes, but I don't think the hotel should be on this ”high standard” booking platform. Our room was on the ground floor, so everybody could see us and our belongings. The room was old and small. We had very little room left being 2 people with 2 big luggages. One of the two glasses in the bathroom was still dirty from the previous guests. The blinds didn't work properly and we had to find tricks to close them so people wouldn't see us get changed or sleep! Your sleep might get disturbed if passersby are loud and drunk lol. The washing machine was literally just in front of our room door (a thin door) and woke us up super early one morning. The TV didn't work. Big lack of plugs outlets. Overall, if you're planning on spending the entire day outside and getting back to the room just for sleep then you're fine but don't expect anything fancy.

Experience the most captivating view of the mountains from the location of this hotel. Across the lake to the snowcapped mountains. The spacious balcony is inviting on a sunny day. The beds are very comfortable and the pillows superb. The general layout of our apartment was spacious and equipped with bath tub and all the necessities of a kitchen are available. When we stayed, renovations were underway and although noise was not a problem (long weekend) the reduction in parking spaces was awkward. The only negative I could mention was the bar food was pretty ordinary and staff a little inexperienced but otherwise totally worth the money .

Whilst this is an hotel that is rated as a luxury hotel there are a few features which don’t justify that title. The rooms are well appointed and very comfortable, and most have beautiful views of the lake. However there are a few things that are irritating. Being offered a coffee on arrival and then realise you have to pay for it, having to ask for enough tea and coffee every day, and always having to ask for more milk. The room service menu is very limited and not available when it says. We had to order an early breakfast which came in a carrier bag, with no milk or yogurt. Eating muesli dry is not fun! Apparently they had run out of yoghurt? I am sure when these minor details are ironed out the Rees would be truly classed as a luxury hotel.

This facility reflects the refined esthetic sense of the hosts without feeling pretentious. Stunning views of the lake and garden, a helpful & friendly staff, plus a location convenient to central Queenstown made our stay here (in the Tahi room) very pleasant. The clean accommodation felt spacious and well laid-out, the small library had an interesting selection of books & games, the exercise room and sauna were well maintained. The Hidden Lodge has sufficient off-street parking for all guests, but be aware of the long steep driveway. The Lodge has no lift, so prepare yourself to climb a few stairs to your room. Enjoy breakfast indoors or out with a view of water, mountains, or a garden. We dined out or used Uber Eats at night.

Friendly front of house and house keeping staff. Although there are staffing shortages everywhere, the staff here were always available and helpful. Our house keeping team although on a 3 day turn around service, did not get to service our room while we were there, offered towels and extra tea, coffee without hesitation when requested. Thank you so much! The decor is quite out dated and while at first it was off putting, (cream/green interior hallway and furniture, corridor stained carpets, seeing the size of our room and how clean it was made up for it. The bed was a king/possible super king, very comfortable and extra pillows provided. The continental breakfast is more than sufficient. Again the waiting staff I approached where happy to top up, add more (the pastries). Thanks for a wonderful stay!

“Sudima Queenstown Five Mile” -is in Queenstown, right? The name seems pretty clear. It’s shown as being in “Queenstown Central” which is in central Queenstown, right? The name seems pretty clear on that point too. Close to the lake perhaps, looking towards the mountains, near the Queenstown bars and restaurants? WRONG. WRONG. “Queenstown Central” is not in central Queenstown. It’s the name of a shopping centre outside of Frankton, next door to the airport, surrounded by massive carparks, supermarkets, K Mart etc and about 50m off the main State Highway 6A. Hence the “Sudima Queenstown Five Mile”, despite the name, is 7.6 km from Queenstown according to Google maps (or a $50+ taxi ride away, as I can tell you from frequent experience) and about as far away from the experience or the convenience of staying in central Queenstown as you can get. Close to the lake perhaps, looking towards the mountains, near the Queenstown bars and restaurants – in your DREAMS. Having booked in a hurry and taking at face value the name(s) described the reality, we were stuck at this hotel for three nights. On arriving we were given an “underground carpark pass”, meaning that as an elderly couple we had to park 5-10 minutes’ walk away from the hotel in an isolated underground location, walking through deserted carparks late at night or early in the morning. (As we were checking out, we discovered that the receptionist could have simply noted our car registration number and for the duration of our stay we could have parked in the massive carpark immediately outside the hotel door.) We were given Room 223 for our stay, which I found overlooked the massive nearby roundabout on the main State Highway 6A (meaning trucks would be audibly braking at all hours), with a view to K Mart, I went back to the desk and asked for a room away from the Highway. We were moved to Room 214. On entering Room 214, I discovered a woman lying on the bed, semi-undressed, on the telephone. I quickly backed out of the room and went straight down to reception, where I was told, “that’s odd, someone mustn’t have updated the system”. I went back to Room 214, knocked on the door and apologised to the occupants, explaining what had happened. All attempts to find another hotel to stay in were unsuccessful; there were no vacancies at such short notice. We stayed in Room 223, but tried to be out of the hotel as much as humanly possible. I had booked restaurants in Queenstown – full degustation menus with matching wines, for every night we stayed - meaning I couldn’t drive, and we consequently were paying an extra $100-130+ per night to go to dinner and return to the ‘carpark-hotel’. Had the room we stayed in been in a hotel located in central Queenstown then it would have been a pleasant experience, but what we experienced was simply awful. Might the name of both the hotel and the shopping centre mislead people who are booking a stay in Queenstown? I will leave it to you to decide.