Guest User
November 23, 2024
During my week stay with my family, there was an inconsiderate guest also staying, who was often drunk and disorderly. The very loud music blaring from his stereo on his balcony and the communal pool area, which contained swear words, meant a number of guests didn’t feel comfortable using the hotel’s communal areas or be out on our balconies. We felt intimidated and he was not approachable. We also felt we had to go out the hotel every day to get away from the situation, so we weren’t able to fully utilise what the hotel had to offer. The staff were very aware and a number of guests, including myself, complained to them. However, the staff were unwilling to help with the situation. As a consequence, we did not feel looked after, safe, or appreciated, and our holiday was spoilt as we were always on edge and moving away from the communal areas. We weren’t even able to talk to the Manager because they were always offsite.