Phoenix Resort Pyeongchang

At first I thought it was a hotel or resort, but it was actually a condominium, shared among residents. There were not many amenities in the room, but the room was quite spacious. There was a smell from the pipes coming into the room, and it was very smelly.

I visited because there was a dog-friendly room. They lent me a stroller, and the living room had a well-organized space where I could lie down in front of the TV, so it was really nice to play ball with the dog. There were dog bowls, stairs, and houses, and poop pads/bags were provided, so it was convenient. However, the cushions in the dog house were dirty, and the dog stairs were very dirty. The bathroom in the room was also dirty, and there was a lot of hair here and there in the room. When I wiped the floor with a wet tissue to pick up the hair, I was surprised that the tissue was black. It was a condo, so I didn't expect the cleanliness of a 5-star hotel, but even considering that, it was very dirty. Also, since the room didn't have a sink, you couldn't wash your own dishes, and the cutlery provided in the room was very dirty. In addition, there were many fingerprints on the glass door leading into the lobby, and on the elevator buttons, so I thought it was unclean. In these humid and sweaty seasons, and especially during vacation seasons when many people stay, I hope they regularly wipe the glass and other fingerprints. I will not be returning unless I pay more to stay in a properly cleaned room.

The buildings located in the front are clean. However, the villa building located in the back is not well maintained regarding cleanliness. In particular, the cleanliness of the hallways and air conditioners was the worst. The staff's response was very friendly and quick. The water park did not take care of safety. Well done. I think the activity experience will be a unique and unique memory. The rooms in the villa were comfortable, but if they were better maintained, I think it would be a resort I would want to visit again.