Aparthotel Adagio Access la Défense Puteaux

I requested for an early check in and I received an email notification and also a confirmation on *********** that they are able to accommodate my request. Unfortunately I was left waiting in the lobby for a good 2 hours! Initially I was told my room would be ready in an hour ..so I decided to wait it out. If I had known there was no early check in, my plans would have been different. I just wasted 2 hours sitting around twiddling my thumbs. This is despite me doing an online check in prior to arrival. Not a very good first impression at all. Very unprofessional! They don’t provide anything. Coffee machine with no coffee pods?? Come on for the amount you are charging and with zero housekeeping surely at the very least you can provide coffee and tea. Please don’t respond by saying that you will work to improve because since the last guest left their review in September, the issues have not been resolved.

The location of this hotel is really perfect within a short distance from Puteaux Center, La Défense and access to public transportation. The hotel could be amazing but it definitely needs some upgrades here and there. We were there in February 2024 and now in September and we can really see that it’s not going in the right direction. But the concept is great. There is even a garden accessible for guests and the layout of the room is good but then comes a level of service that could require some additional arms. Cleaning of the room upon arrival was very superficial not to mention that the small balcony was still completely left untouched from the previous guests who had left everything there from breakfast to ashtray. And considering that as part of the package- and it’s ok - the cleaning is done once a week it would be appreciated if it could be cleaned in the first place. As a cleaning crew how can you possibly miss the balcony when the room is 20m2 with one window? Then the “kitchen” has the absolute minimum equipment. Don’t expect to find a simple wine glass or a bread knife - pretty basic equipment. We could get one wine glass from reception - so new that we had to wash it ourselves to remove the marks - and we asked for a bread knife that never came. People at reception try their best to assist but for us checking in mid afternoon took forever precisely over 40 mn although we had done the pre check in on line. So between the check in process and the cleaning of the balcony we had already spent 1.5 h to finally settle down. The bathroom was spacious but like many other parts in the building very tired. Rooms with balcony are really recommended although we experienced people living above having no scrupulous dumping their cigarettes and ashes on our small balcony where we would have liked to eat but since cleaning takes place once a week we had to live with the cigarettes from above. We know it’s a 3 stars and therefore we should not have crazy expectations but we still have expectations especially because we knew the hotel from previous stays. If not already done I invite the manager of the hotel to visit the 6th floor, come out of the elevator and pretend for just a second that you are a guest landing in the hotel. Some people have clearly been vomiting here and there big times. Perhaps too many Olympic celebrations or whatever but as a guest it’s definitely not entertaining to pass by these areas a few times a day. I don’t think it would put the business at risk to invest in some small over carpets to hide the disgusting damages but apparently nobody has been thinking about that. So all this to say that either they are really on a low budget or someone is not doing the job. Sad because it could really be a super spot. Last but not least, we of course openly expressed our small concerns at the reception so it’s not like we’re stabbing them in the back but strangely enough hotels are normally very eager to get customers evaluations, it’s e