Guest User
October 10, 2024
I stayed at this property for one night with my family on 8th of oct-24. While the stay was pleasant, it left us with a mixed feeling. The property is at a great location and is well maintained. However, a few things that are advertised (like jet ski, kayaking) aren't available. Food, on balance is good. A few things could feel not as good due to our own taste palette. When asked to fill-out a feedback form at the restaurant, my wife inadvertently mentioned "quality of food could be better" instead of saying "taste of food could be better. We had several follow-ups from the chef and his assistant about this. They were also keen to impress her with variety of options. I tried explaining that instead of taste, she inadvertently mentioned quality. However, they seemed to felt bad to have received such a comment in the feedback form. Pool is quite small for the size of this property. Spa is ok. Masseurs didn't seem well trained. I went for a balinese massage for 90 mins. The masseuse went ahead with deep tissue massage. I tried explaining in hindi and english that i wanted balinese. She kept saying she understood but continued with deep tissue. I gave up and surrendered to her will ) at check-out too, it left a li'l bitter after taste. There were two slips in the key card jacket. One has the wifi login / password info. The other just said 10% discount at spa. It felt like a promotional thing. As i mentioned earlier, i did avail the spa services w/o even thinking about the 10% discount. At check-out when giving back the key card i asked about the 10% discount on spa services. They went back & forth among-st themselves and finally tell me that i had to present that coupon at the time of availing the services. The slip didn't say it was a coupon or any such thing. Anyways, it wasn't a big deal for me that i had to get that discount. Neither it should have been for them when i have already spent so much at the resort, to humor me by extending that discount. That is the difference between an average/ok experience and a pleasant/delightful experience.