Be House Suites & Spa

Everything is absolutely amazing with the Be House hotel. The main choice of ours when visiting Punta. Stayed many times and keep coming. There is only one thing I wanted to point out to the hotel staff. I usually tend not to write such things in the reviews, and I won’t take a star away, but I really urge the staff to look unto the following. Twice already we encountered older lady who comes to visit the spa area. I am not sure if she is a tenant or somehow related to the property itself. But she does come often. Each time she was coming to the pool only to chat or record audio messages really loud acting rude to the others, not caring about people around enjoying the serene and tranquility of the amazing atmosphere of the spa. I could tell that the other tenants were truly uncomfortable about her behaviour. I wouldn’t emphasize on that if it happened once. But since we encountered her three times throughout the year makes me think she is doing that commonly. Loud, swearing “puta madre”, screaming even. Somehow I felt like she was not sane. It would be good for staff to make a note about this to her. Or at least to put a sign in spa which would moderate this. Pretty sure they understand who I am speaking about. Otherwise the hotel is truly amazing. Will keep coming again.

The Hotel is Ok if you don't care for silence. Unfortunately it is built in conection to an apartmemt building so we had to cope with a party next wimdow till 3a.m and the hotel staff told us they had no say in these apartments. That is weird as they sell themselves as a Spa one would expect a silent environment. Beside that rooms are OK there is a good swimming pool and breakfast is very good but there is no service at the beach

I recently stayed at Be House Suites for my best friend's wedding, and unfortunately, my experience was far from satisfactory. Despite being allocated what was supposedly one of the best rooms in the hotel, I encountered a slew of issues that marred my stay. First and foremost, the pervasive smell of sewage in the bathroom was utterly repugnant. This wasn't just a problem confined to my room; friends staying on the same floor also voiced their grievances about the unpleasant odor permeating their accommodations. There was a noticeable leak in the bathroom of my room, with water incessantly dripping into the bathtub. Understandably, this rendered the tub unusable, detracting from the overall comfort and convenience of the space. On the first day of our stay, our room was inexplicably overlooked, and it remained unclean until I had to complain to front desk. However, the pinnacle of disappointment was reached when, on the morning of our departure following the wedding festivities, the hotel decided to conduct water maintenance without any prior warning. Imagine our shock upon returning from the celebration to find a note hastily taped to our door, informing us that water to all rooms would be shut off. This meant we were unable to shower, flush toilets, or even perform basic hygiene tasks like brushing our teeth before our flight home. To add insult to injury, the hotel failed to provide any alternative solutions or even basic amenities such as extra water bottles. Despite voicing our concerns to the front desk, the response was wholly inadequate. Their (feeble) attempt at appeasement was to offer not charging for items from the mini-bar. When I requested to speak with the manager, I was informed she was unavailable and promised a callback that never materialized. It's evident that customer satisfaction is not a priority for this establishment. In summation, my experience was marred by a litany of issues ranging from subpar cleanliness and maintenance to gross negligence in guest communication and satisfaction.