Top rated hotels in Puerto Varas

Radisson Hotel Puerto Varas
4.2/563 Reviews
My stay was replete with issues. The volume of my TV did not work. The electric outlets in my room did not work. When the housekeepers cleaned the room each day, they never left towels. So I had to call reception two days in a row to request them, the phone ringing off the hook because the reception staff don’t pick up if they are talking to a guest in front of them. Reception needs more staffing. Some of the employees ant reception were rude and argued with me about certain things. Unacceptable— need better customer service training. Only staff member who was remotely professional was Jose Alfredo who helped me change rooms. I would never stay here again.

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