Holiday Suites Palawan

We recently spent a few nights here and overall, it was a decent experience. The cleanliness of the hotel was good, although I did notice that the chairs in our room could use a vacuum, as they had some dark stains. Additionally, the room’s smell could be improved to create a more welcoming atmosphere upon arrival. On the plus side, I absolutely loved the mattress and comforter; they made for a very comfortable sleep. The location is a major advantage, being right in front of the mall, making it easy to access shopping and dining options. The staff were generally nice and accommodating, though I found the waiter at the restaurant to be a bit shy. He seemed to lack communication skills, as he didn’t greet customers or smile, which detracted from the overall experience. I think he could benefit from some additional training in customer service. As for the food, while it was fine, I felt that the prices were a bit steep considering the typical quality and serving sizes. In summary, while it's not a luxury hotel, it provides a decent stay with comfortable accommodations and a good location. It just needs a few improvements in cleanliness, ambiance, and service training to enhance the guest experience. I appreciated the thoughtful touch of receiving pens upon checkout :)

Nice and clean. Room gets a little noisy from the road traffic early in the morning. Pool was NOT working.