Guest User
January 8, 2024
To get a room for Christmas Eve, I booked through Trip.com about ten days before my stay. But when I arrived, the hotel informed me that Trip.com hadn't paid the hotel yet, that I couldn't check in unless I put another payment on hold until it was processed. Of course, that could be Trip.com's fault, as they claimed. But I'll never forget the contemptuous tone of the lobby clerk's words to me as I panicked and kept asking questions trying to figure out what was going on: "Pay or leave the hotel. It's Christmas eve, and there are plenty of guests who want to get a room, even if it's not you." There were many more things that made me feel disrespected by the staffs at this hotel. I arrived at the hotel at late at night and waited in line for a long time, but a staff told me "I have to go to home now, so you'll have to talk to someone else," and when I told them the hair dryer in my room didn't work, the new one they brought me was somehow sticky all over. They're not going to respect you, so respect yourself. How? FIND SOME PLACE ELSE.