Hotels Near Faro Puerto Aventuras in Puerto Aventuras

A heartfelt thank you to our butler Naef Rodriguez.! We recently returned from a week vacation spent at the Hard Rock Hotel in Riviera Maya. Since the minute we arrived Naef treated us like royalty. He was respectful, always happy to see us and extremely efficient. Every request big or small was delt with promptness and professionalism and to our complete satisfaction.Naef went above and beyond to offer us personalized care. Hard Rock Hotel is lucky to have such dedicated staff members. Thank you again Naef. Hope to come back soon !!!

Excellent quality and service The food is also excellent

Another wonderful visit...love the tents and the overall atmosphere. The tents are extremely comfortable, well appointed and spaced far enough apart to give privacy. The entire property is uniquely designed & quite beautiful. The pool area is very relaxing, and the restaurant serves up some wonderful food. Nice beach just down the road, with beach club amenities. Secluded enough to really give the feel of being away from the population. Can't say enough about the fantastic staff...such great folks, and extremely accommodating. Can't wait to get back...always a pleasure !

This is quickly becoming our favorite resort! We went in October (you can read my review from then on here as well) and again in March and have already planned our third visit for this fall! We opted for a third story ocean view room this time (we had a private corner pool suite last time). We loved listening to the waves every night from our room and waking up to the sunrise every morning. The room was very similar to the last one we had. Very modern, marble bathroom etc but this room had a jetted soaking tub. We requested building 67 so we could be close to the infinity pool and Helios restaurant. From the moment you arrive you are treated like family. Israel, the bellboy captain, is always prepared with a warm welcome and Kevin at the front desk is always a wonderful familiar face to see! Alberto, Sergio and Romeo are amazing golf cart drivers! They always get you where you need to go with a smile and a warm greeting! They have become our friends and we look forward to seeing them again soon! All of the butlers are excellent as well. Rafael and Mariana took great care of us! If there is anything at all you need, don’t hesitate to ask your butler. The food and drinks here are excellent. There are top shelf options included such as crown royal, captain Morgan, grey goose etc. David, Jonathan and Mayra made sure our cups were never empty :) Daniel at La Jarra (trs only beach bar) was a treat! We enjoyed hanging out there with him. He works very hard keeping all the trs guests happy! Alfredo at La Terraza (the “quiet” pool) made us some special custom drinks that were amazing! We ate breakfast every day at Helios (capricho wasn’t open) and often times lunch as well. My husband even started making up breakfast sandwiches for himself lol and they made them for him every day! Martha and Wendy made breakfasts exceptional! They even brought us a sweet goodbye dessert plate :) Ivonne is an amazing hostess and has become someone that we feel is our friend and we look forward to seeing her again soon! Our favorite dinner spots are Tentazione and La Boheme. We like sitting in the special booth there! We tried Sumptuori (hibachi) this trip and enjoyed it as well. The evening entertainment here is the BEST that we’ve encountered since Covid restrictions affected the resorts. The chic show is running on a smaller scale and is in the terrace bar, full moon. The burlesque show is fabulous and should not be missed! We also enjoyed ****** night! Be prepared to make new friends here on a nightly basis! It’s so much fun! Make sure to check out Las Rocas, the salt water pool. Bring your snorkel gear and water shoes! We also enjoyed a round of putput golf at the activities center! Insider tip: take an early morning walk before it gets hot out. Grab a latte (with amaretto lol) from the lobby bar and head out. Walk all over. Discover the cenote and the flamingo area. Walk all the way to the trs only beach. This will help you familiarize yourself with th

We really enjoyed learning about what the nature reserve does for the animals & the environment. We hope others tske the upportunity, rdpecially thise that need to hear about & see what happens when you try to domesticate wild animsls. The true rescue aspect of it is also amaxing. The cenote was brearhtaking! Take the chance to change in the banyo if you want privacy ;). Also, note 2 banyos, one at start/end & one in middle of tour. Bring water, walking shoes, bug repellant, bathing suit, sunscreen, hat, msybe a microfibre towel for after cenote. Pics don’t do it justice!

This was our second vacation trip to the Xcaret Mexico hotel. We really enjoyed the ”ALL fun inclusive” experience, with exclusive transportation and access to ALL Xcaret group parks. We were a family group of 5 rooms, with combination of adults, and adults/children in several of the rooms/suites. We had two concierge services representatives (K.C. and Laura), and they were very attentive and accommodating to our needs, requiring two suite changes to better suit our needs. They also helped us with the restaurants' and parks' reservations (for those which required it), and also with the wheel chair arrangements for my mother-in-law. The restaurants are big, and even though the hotel was fully occupied, we did not feel crowded or had to make lines to enter the restaurants. A most do is the Sunday brunch at the ”Las Cuevas” restaurant. Their meat and seafood offerings were way above what I was expecting, with even a Tuna processing experience made by the chef, ending in a delicious Tuna tartar appetizer. My wife is FULLY vegan (I am not), and we went to their vegan restaurant ”Bio”, and were able to taste almost ALL of their breakfast and lunch menu offerings, with every one having its own palate pleasing taste. Add to that their freshly pressed juices shots, and specialty frozen shakes. By the third day, Xiomara greeted us by our names, and waiter Edgar had known what we already tasted, and ”took care” of us. Kudos to both of them, for understanding and living a true ”costumer service”. This hotel is so well designed, that even there were live bands throughout the lobby and infinity pool areas, the volume was not overwhelming, and you can relax at another area, without it bothering you. Each restaurant had some special drinks, which you can enjoy, so make sure you ask the waiter for the ”special cocktail” of the day. We witnessed two ”destination weddings”, and the open area activities did no interfere with our time to enjoy the hotel amenities, so thank you for that. We even enjoyed another ”shot” of ”free” mariachi's songs while walking near them. On Sunday, we were able to enjoy catholic Sunday mass at the Xpiral chapel. All in all, my family and us had a blast, with ”not enough time” reviews from each and every one of them. We plan on coming back and visit some of the park attractions we did not have time to try, as well as enjoy again the amenities this hotel has to offer its guests. The weather was hot and humid, as it has been in every place in the world at this latitute. Be prepared and drink lots of water! ¡Muchas gracias por poner sus corazones al servicio de sus huéspedes! (”Thanks for putting your hearts into your guests services”).

I made a reservation for my family while they were visiting Mexico and on the email it stated that they would have until 3 am to check in. They were at a wedding in another town and could not check in until later because of the distance. Since it was already midnight and they knew they were an hour away they called the hotel numerous times because Wyndham states that you can make special arrangements with the hotel directly if you plan to check in late. No one ever answered! No big deal they will be there before 3am. They ended up getting a flat tire and it took forever to get help to fix it. Again, visiting from another Country. No one ever answered the front desk again. I called Wyndham directly and they tried calling…no one answered. My family gets there at 3:10am and are turned away and refused! Again, reservations already made for 2 rooms. They have been through a lot and stuck. The reservation department said they could not help me but to call in the morning and speak to Wyndham customer service directly. Ok, but what about my family? Luckily they found a nearby random hotel and just checked in. They have an elderly lady with them with health issues and had to deal with someone that first off never even answered at the front desk at all from 12am-3am. Not even when Wyndham reservations called. I’m sure this place is nice but I’m just annoyed because I’ve been to enough hotels all over the place to know that accommodations can be made. I’m just going to stick to Hiltons.