Comfort Inn Puebla Centro Histórico

Good location; a very nice room and good views; However, the first 24 hours we had not hot water and were not able to take a shower.

We didn't stay for breakfast, but the staff was friendly and helpful. The hotel is convenient, clean and in a good neighborhood. It is a walk to the historic center, but, if you don't want to walk, there are lots of transportation options.

Horrible stench from the drains in the bathroom area that permeated the entire room. It was 50F/10C at night and there was no option for heat and when we called the desk to ask if there were heaters we were told no and not offered extra blankets. I had to sleep in my coat and jeans to stay warm. The bar was directly below our room and had pounding music until midnight on a Thursday. At 6 am the guests in the next room started their day while we were trying to continue to sleep and it was so loud it sounded like they were inside our room. We could hear their entire conversations, banging doors, suitcases opening. We attempted to use the little coffee machine to heat up hot water for tea in the morning using our own bottled water the water came out brown and mucky. It was then we noted the water chamber hadn’t been cleaned. No response from the management regarding our terrible experience.

The room was very comfortable, the hotel is well located and within walking distance of Puebla's Historic Center. There are several breakfast options. Highly recommended.

Everything was as very nice, clean and personnel was awesome. Enjoyed our stay didn't want to go home. There is a beautiful park a 1/2blick away so pretty

Great location, great price, good breakfast included. Staff was Friendly and helpful. The roof needs some work. We had a leak in our room after q heavy rain. Also the bathroom extractor wasn’t working.