Guest User
May 22, 2023
Filthy hostel. Kitchen sink covered with plastic, no running water, oily silverware, no cooking pots, dirty cups. Kitchen door couldn’t be opened more than 1 foot to get in and out. Employees always absent. Gate’s key useless. We rung the bell for no one to come out. Toilets clogged, cold water in the girls’ bathroom. Cleaning crew stole $1,500 dollars from us. When I asked whether our valuables were secure the answers was “yes.” We left for the whole day to visit Santiago, upon returning we discovered the money pouch was misplaced and $1,500 missing. When trying to find someone to talk to, no one was around. A rather humiliating experience. When I reached the manager over the phone, he was unapologetic, defensive, and ineffectual, promising to study the video camera and reach back to me. Nothing, only silence. Their website is downright deceiving! Avoid this hostel as the plague. I traveled with seven students and we stayed there for 3 days and 2 nights. We couldn’t wait to leave.