Hotels Near Fontana del Pescatorello in Prato

Ho soggiornato presso l'Art Hotel Museo di Prato la notte 16 maggio insieme a mia moglie, che aveva un impegno di lavoro in quella sede. Vista l'ubicazione dell'hotel, avevamo chiesto (per tempo e via email) di essere sistemati in una stanza tranquilla NON fronte strada e ci era stata data assicurazione in tal senso. Qualche giorno prima ho telefonato per chiedere conferma e, verbalmente, ci è stato detto che la nostra richiesta sarebbe stata accolta. Arrivati in hotel, purtroppo a tarda sera (ritardo aereo di circa 2 ore), ci è stata assegnata una stanza , con ben 2 finestre fronte strada, con buona pace del nostro sonno!!! Purtroppo era molto tardi (e avevamo avvisato la reception del nostro arrivo in tarda serata), eravamo molto stanchi e non abbiamo potuto far notare subito il problema. Ritengo che tale episodio denoti un insieme di superficialità, scarsa professionalità e mancanza di rispetto per il cliente, NON ACCETTABILI  per un hotel che vanta 4 stelle.

It cannot be called a 4 star if the cleaning is poor to say the least. As soon as my son entered the room he found a hair on the bed, I went to flush the toilet and the lid fell on my feet, the inside of the shower was full of dust that had accumulated for months and finally (shame I didn't take a photo) the roof near the air conditioner vent was the color of soot. Not to mention the obstacle jumping we had to do in the morning to get out of the room. No it is definitely NOT a 4 star.

Attention ⚠️ Attention ⚠️ Attention ⚠️ New hotel that has only been open for a few months on the outskirts of Prato, among popular buildings mostly inhabited by foreigners perhaps with regular residence permits; so much so that arriving on Dominica 25, with our car loaded with samples with which we work, despite having booked on the evening of Saturday 24, we didn't feel like staying there for safety reasons. Unfortunately, the info reported on Booking regarding the possibility of parking did not specify that it was unattended public parking and the girl with whom we booked in turn did not clarify the lack of safe parking on the phone, becoming aware of the risk to whom we would be exposed once to the desk we asked the girl if they could park in front of the entrance door of the small structure and she told us that the next day at 5:00 in the morning the urban garbage would pass, so it was impossible to leave the car there. While we were making the decision with my partner whether to stay or not, the girl on the phone answered that there were free rooms and we could book. At this point, deeming it safer to go to a safer hotel without having created inconvenience of missing reservations from other customers, we parted with the girl with the commitment on her part to speak to the property or the manager today, Monday 26 June and see what was possible to do about the reservation which at that point we understood that it had already been paid, having given us the card details at the request of the desk as a guarantee, instead they issued a pre-order which if for any reason in customer could not go or stay they withdraw the value of one night. For your protection, we advise you to carefully check the conditions that the structure applies to you, because they have no attention or sensitivity to the actual needs of the customer. The classic speculative structure where the customer is something to speculate on even if in difficulty, because they hide behind laws and rules that authorize them to withdraw your money without doing anything. Even if the service from them was not provided and our reservation did not create any damage, being the structure half empty.

The hotel is located between the city of Parto and Florence, good only if you got a car. It's very close to a big nice city mall and because of that I advice you not to have breakfast at the hotel but to go to the city mall, given that the hotel breakfast is too pricey for what it is. When we entered the room it was very hot and we noticed that the air-conditioning wasn't working; we report the problem but they said there was an issue with that and they didn't even ask if we wanted to change room. For the rest it's a typical Ibis, nothing special nor bad. Pillows could be more comfortable though

This is an excellent option to stay near Florence. It is 10 minute waking from a train station. The hotel super clean and it is to the American standards. We arrived at 11:30 pm at the Prato train station because of the floods in Bologna with no taxis in site and the guy from the front desk when the extra mile and when to get us in the station SUPER SERVICE!… the experience with this hotel was excellent… I fully recommend it since the hotels in Florence are a lot more expensive

We recently stayed here for 4 days with our two kids and loved every bit of it. The rooms were spacious and super comfy, especially the beds – we all slept like logs! The breakfast was a hit with lots of choices for everyone, even our picky eaters. What really made our stay special was how friendly the staff was. They were always smiling and ready to help with anything we needed. Manager Alessandro was always keen to check on our well being and comfort. In short, this place is awesome for families. Great rooms, yummy breakfast, and super nice people. We’re definitely coming back!

The front desk is very friendly. It is right next to the tram station. There is a Chinese restaurant nearby that tastes very good. There is a large supermarket nearby. The only problem is that the shower room has no door, or it has a problem with the operation. There is water all over the floor after taking a shower.

I visited here with a group to see the Puccini Opera Festival. The hotel is spotlessly clean with lovely staff and a great pool. Breakfasts were excellent - wide choice, fruits, cooked eggs, meats etc and plenty of it. My only cavil was with the first set evening’s meal - a miserable chicken leg and a few chips. However our tour guide did complain and the second set meal was excellent. This complaint seems to have been given before - and not always heeded. Villa Capuggi is such a nice hotel that I wonder why they stint sometimes - even though the cost of living crisis impacts here too. Just a little more luxury and this would be the perfect Italian hotel.

Very nice place to stay! They have clean rooms, helpful and friendly stuff and different extra activities like a swimming pool, bar, rooftop space and so on. I would recommend to add a breakfast to your booking because it’s fresh and delicious.

The hotel is well organized and well maintained. Prices in the average. One sin: staff of the restaurant a little scorbistic.