Guest User
September 25, 2024
I have been to more than 10 countries and Europe countless times, but this is the only hotel I have ever met that is so infuriating! I feel deeply deceived!!! I have already informed the China experts in Prague that I have been deceived here!
1 When I checked in, they repeatedly confirmed with me whether I wanted breakfast. I said I didn’t need it because I was leaving early. Then the lobby manager said that they had given me breakfast, but I didn’t want to eat it myself.
2 When I checked in, it was very full. Then I asked if I could stay in the original room. The answer was yes. I said that I would pay for the second night together. They said no, they still needed to enter the system. They booked it for me first and paid it tomorrow. The next day, I met a client and came back to pay at 8 o'clock in the evening. They said that there were a lot of tourists today and the room was full, so the price increased. It was 2.5 times the original room price, and it needed 4,800 Czech kroner, about 1,500 RMB.
3 I said that I looked at the price on the platform tonight and it was not so high, and there were still many empty rooms. The manager said that someone had just canceled the reservation, but my room price was determined when I booked, so it was very high. I asked who confirmed it with? The fat manager said that since you didn't ask how much the room rate was, it was assumed that we would take whatever we said.
Then I was speechless, wished him good luck, and would not come to this hotel again.
It is recommended to stay in District 6 when you come to Prague, close to Prague Square, Charles Bridge, Old Town, and Central Railway Station. This hotel is in District 4, which is not convenient to go anywhere. You need to take a taxi, and there is a traffic jam as soon as you go out. The experience is not very good. I came for the swimming pool, but the rooftop swimming pool is very, very small, not suitable for adults to swim, and is mainly used for swimming training for babies. It is not open to guests when babies are in class
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