The Waterfront

Hotel and bedroom were very clean and the staff were very friendly and helpful would recommend this Hotel, the bedrooms are quite small but well designed and have everything that you need we stayed for two nights Monday 21st and Tuesday 22nd October and really enjoyed 👍👍

This place has recently been taken over, is a work in progress, but still is a great wee place to stay. Great location, great staff (Lindsey was a star), great food. Most of all in this current economic climate it is very reasonably priced in all aspects. We stayed here for two nights whilst down for the Wigtown Book Festival. We ate and drank here too. Rooms are small (especially the en-suite) but they are clean and tidy and great value for money. Already looking to go back on a motorcycle trip! Many Thanks to all there.

Booked the hotel and only discovered upon our arrival that breakfast wasn`t included as part of our booking....we went without. The sockets in our room were off and power wasn`t restored until 8am next morning. Apparently a circuit breaker had tripped. As a result we had no kettle , no tv , no bedside lights and no phone charging available. We had to take our chargers into the pub next door to charge up. No apologies or discount for the lack of power in our room. The room was clean enough but the bathroom was so small that we had to dry off after a shower in the bedroom. There was barely enough room to sit on the toilet. Food - The Menu wasn`t good , a lot of fried and American style food. It`s a blooming fishing port , fresh lobsters and langoustines , mackerel and many other stunning fish were being landed literally over the road.....no excuse. We dined at the pub next door , masses of amazing seafood , great beers and a lovely atmosphere. My tip for anyone visiting Portpatrick - Stay in the hotel next door , The Crown Hotel.

I really could not recommend to anyone. Port Patrick itself is a find, quirky and full of characters. The hotel was extremely disappointing and I do not know how they have the gall to charge so much when it seems to be in some sort of transition. I could not decide whether the owners were doing it up or they had had really bad decorators in who had left the job half way through. Either way travellers should not be expected to pay for sub standard accommodation. The staff were lovely and welcoming but the food, room and surroundings were ghastly. Our room (room 5), had a cupboard for a bathroom with so little room it was a joke.

Terrible experience at The Waterfront. Booked for Dinner at 7.30. We were a little early so sat seated and ordered around 7.30...no starters just main meal, asked for things not to be included in meal waited 45 mins for food and food came with all the extras we asked to leave. Food not great left most of it. I know they were busy but no excuse really.

Do not stay here.... Firstly I do not normally leave bad reviews, but there are times when it just has to be done, this, unfortunately is one of those times. Lets start with checking in. The reception area and foyer were a mess, boxes everywhere, untidy. Not a welcoming site. We got our key quickly enough and went to our room. It had not been serviced correctly after the last occupants as we had to head back downstairs to get toilet roll and tea! The furniture in the room is old and needs replacing, it felt very tired. The en-suite bathroom was something to behold, a more fitting description would be a cupboard with additions. It measured 2m by 80cm, cosy is not the word to describe it. It does say small on the hotels website, but this is tiny! The carpet on the stairs would appear to be new, and it looks like some decoration of the walls is taking place, i hope they have not paid to have this done as it is appalling. The breakfast is not too bad. The tables are bare so you have to get your own cutlery and condiments, is it too much trouble to have laid tables? Cooked food was OK, although the bacon was rock hard, we asked the following day how it was cooked, baked in the oven! so we asked for ours to be grilled, which they did and it was fine. At that first breakfast we were asked if we needed new towels,which we did not. However we left the 'please service room' sign on the door to get clean cups, teabags,milk and have the bed made up. It was not done. At breakfast the following morning we asked for the room to be serviced, towels and the works. Left the sign on the door again, when we got back from a long day out it had not been done. We went to reception and had to ask for towels, cups, tea and milk. The apology was a throw away 'sorry about that' and the staff sitting the bar did not seem to care less. The pictures of the hotel on its own website and on tripadvisor do not represent the hotel as it is now. They appear to be from 2018 at the latest, when i would suggest the ownership was different to what it is now. It may be undergoing updating, if it is it is greatly needed. But bite the bullet, close for a month and do it properly! The few staff we saw did not seem overly interested in what they were doing and certainly lacked enthusiasm. On checking out we were not even asked if everything was OK! My sincere advice is if this is the only room you get get in Portpatrick stay in another town.

We went for a family lunch, we did not stay in the hotel so can't comment on that. The quality of the food was very poor indeed. Two of us had the chicken burger. It was rock hard and came with a slice of tomato and some mayo in a limp roll. It was nowhere near the expected quality for the price charged. Your average chain burger take away offers a far better quality meal at about 1/3 of the price. Two of our group had the ' chicken rice soup.' it was luke warm and had to be sent back to be microwaved. It was clearly out of a tin and served in a shallow bowl. We left feeling very disappointed indeed and probably on reflection should have complained at the time. We won't be back.

Beware The website says all rooms are en suite. They are not. We were given a small room in the annexe with no ensuite facilities. Our room was very uncomfortable twin beds, nothing like the pictures shown! Our toilet was on the outside landing next to another room and our shower downstairs! The only upside was a staff member who tried to change our room, without success. We got a free drink instead. The bar area is tiny and staff mad busy with people. Breakfast though very nice, made to order from a good choice. Disappointed with our stay, wouldn't come again 😕

Positives: Location, The fish & chips, and breakfast was very nice and the staff on site were friendly. We got 10% knocked off our bill due to being served moulded bread for dinner. Negatives: Generally a run down and grubby hotel. Room 6’s seating covers were dirty and not a place I put my clothes or sat. The windows were embarrassing filthy (could otherwise have had a lovely sea view) (zoom in on the picture). The bathroom a joke - built in a small cupboard - or so it seemed - and the drainage in the sink was terrible. The mattress was old and tilted and we ended up with sore backs as a result. Our toilet took roughly 30 minutes to fill up after using it. And it was a very loud process as well. We told the staff when we went down for dinner and came back up to a toilet that couldn’t fill up or flush at all! In the hallway someone had broken a glass of beer at nighttime and the broken glass (and smelly carpet) was still all over the stairs in the morning. But the absolute worst was, that when my friend from another room politely made them aware of things to consider fixing - and deliberately not doing so publicly like a review - she got a 9-10 point childish and defensive answer (from the manager we presume) instead of simply saying: “Thank you for making us aware of this.” This is NON ACCEPTABLE as paying customers! Furthermore, I have no interest, nor will I waste my time reading what response this review will get! My advice: Stay next door or anywhere else. There’s loads of places to choose from.