Ibis Hotels in Porto Alegre

It’s was my first time at this Sheraton and can says is the best hotel in town so far . Recommended for sure !

I had been hosting at Hotel Plaza São Rafael several times, and I like the hotel to the memory of his love and the city of Porto Alegre since I was a child. However, at this last occasion I found several indices of a reversal in the quality of the hosting, and the staff in general, very heartily and well trained, but some others, clearly without vocation for the hotel industry. In the last place I stayed in a very old room and needed a pension, the bathroom boxing, unexplainedly, was located at the highest point of the floor, causing water accumulation and extravagation outside the boxing at each bathroom. Very uncomfortable dressers. When you arrived at the hotel and until the next day, the card recording system for accessing apartments was not working, which required you to go to the reception every time you were absent to attend a staff member to accompany you until the The hotel was a very good hotel, and the hotel was a good hotel. The parking system is a separate chapter, the worst EPark service I had the unfortunate opportunity to meet all the world. Whenever you need to leave your car, you would have to wait 20 to 30 minutes at the hotel entrance, the impression is that they would pick up your car in another municipality. Dear service, charged in advance, extremely inefficient and uninquiet with its insatisfaction. Breakfast is good, but it can improve a lot and there is a shrinking and excessive surveillance of guests entering the room for breakfast, there is more than one approach on which number of your room, your name, who is the person who is with VC at the table and that while VC is drinking coffee. This time, the hosting has left much to desire. But to be fair, I emphasise the cordiality and professionalism of all staff at the reception centre, the very good bed and the cleaning of the very good environments.

They were trying to charge for a second guest in the room with a double bed. How weird of them. How can they charge for a second guest in the room if there is no breakfast being served? They said that the reservation was made on a different platform and all that trying to get an excuse for overcharging us. The man at the front desk was pretty rude with us saying “would it be fair to pay double when you are single?” - and even completed “so why would you want us to charge the room for two for you online?” Very weird the attention was horrible… I do not recommend!!! They want to charge for everything separately, ok, good for them. But for the second guest in the room? Is it a HOSTEL then?! Good luck, I am not coming back!

Hotel location & surroundings: Conveniently located in Buchon. There are many shops around, and it is convenient to go to Uber. Check-in, out and response: The check-in time has passed but the room is not ready for you to wait. The staff wasn't very friendly after the late check-in. Friendly staff at check out. Respond differently depending on the hotel staff Room condition: Overall modern and pretty. Great bed with lots of extra futons. It was cold because the weather was winter, but the room was colder than I thought. Please note that there is a lot of mold in the bathroom. The shower is not working properly and water leaks to the side. Hot water comes out very well. Cleanliness outside the bathroom is not bad. Other facilities: Breakfast quality is good. Fruits and various bakeries are available. Good for a relaxing breakfast. There are plenty of places to sit and relax inside the hotel.

Very nice hotel with pool. Has an ok restaurant in the hotel. Breakfast was mediocre, but price for the stay was excellent. Room service was perfect and punctual.

The hotel is good but call the reservation on Friday before and I asked the official if I could use the pool and she replied yes, I brought bath clothes and only reach the pool was closed for event, I was very annoyed, I was angry because I called questioning.

We are on transit to take an early flight and the location of the hotel is near to the airport that’s why we choose to stay here. Overall is good .