Apartamentos Jardins da Rocha

Best location in town with 2-minute walk to the beach front, south balcony view, with nearby Pão Quente supermarket and restaurants. Frequent house keeping and tidy building. Free gated parking. Will be back!

This huge apartment block is quite dated but clean and friendly staff. Close to the beach and shops/resturants. It gets a big thumbs down as I got an electric shock from the bedside lamp on the Friday night (booked in for Fri/Sat). We immediately reported it to the front desk and lady on reception was most apologetic and concerned for my wellbeing. The top of my index finger was slightly burned. As it was late (about 10pm) we agreed to discuss the matter further the next morning. Back in the room we checked the lamps and discovered the cable was exposed! On both lamps! The next morning we went to reception to discuss the incident and requested to move rooms or check out with a refund for the Saturday. The Receptionist informed us there was no availability and she was not in a position to refund our money. There was no manager or team leader on site as it was the weekend and there would be nobody of leadership onsite till Monday. We insisted she make a phone call to get clearence to refund our money for the forthcoming night. She did this and after a minute call she had the authority to do so. Unfortunately for us it being a Saturday we couldn't find anywhere else to book into and check out at Jardins was 10.00 so we decided to stay the extra night. We asked to have the lamps replaced. This didn't happen, we asked the cleaning staff when they came to clean the room to remove them. They didn't. When we check out on Sunday at 10.00am we once again mentioned the lamps being dangerous and still in place. This could have been a very serious acccident and luckly for me I just got a shock and a burned fingertip but if this had been more serious. deathly even, would the manager or team leader have made an appearance despite it being the weekend or would they still have waited till Monday. Beware the electrical items in this place. Because of this experience I would not recommend the place and am considering reporting them to higher authorities in Portimao.

A very central location, literally a five minute walk from the beach. A fabulous pool area. The staff were so nice and friendly and helped us with any questions we had - even allowed us to store our luggage on the last day before we had to leave for the airport.