Kristen J
July 20, 2024
Elevator was broken and we were not told until we checked in. Were assured by front desk staff that it would be fixed the next day, which it wasn’t, and wasn’t fixed the following day either when we checked out. We had to drag our bags back down the stairs when we left, which created a safety hazard for one of those in our group who had a leg injury. Stained carpets greeted me in the room and my relatives were kept awake by the slamming exit door (again, since the elevator was out of order). Manager was never available (asked twice), and when I requested a credit to help compensate for our poor experience, received the response of from the front desk staff “Well, you decided to stay here.” The only notable positive was the attentive cleaning staff for the room. When you book, be sure to ask whether the elevator is finally fixed…if you decide to trust them.