Sharon C
February 17, 2024
First impressions were okay, a large imposing property which would look at home in Florida, located across from beach, attached to mall with shops, ****** and restaurants. Large room, with terrace leading to pool BUT don't be fooled because service is extremely poor. I ordered bar food, when it arrived I refused to eat it, it looked terrible, the waitress even agreed with me! I spoke with Manager, who was very laid back and didn't offer any form of good will not even a drink! I phoned Housekeeping about laundry and was promised it would be returned the next day. They were very slow to respond and next day my laundry never arrived, after chasing them again to discover they had forgotten to give it to the contractor! It was returned dirty, no compensation, nothing. They really don't care, the service at breakfast is not 5 star. They must be cutting costs, no pool service, no bar. Very disappointed No doubt the Management will cut and paste their standard response to this...looks like they've been referring these complaints for a while and nothing changes.