Super 8 by Wyndham Port Elgin

I came here about 12 yrs ago and this place was 5 star. I’ve come a few times in the past, and now this is my LAST time. I’m still here writing this and I just want to leave. Now it’s 2 star. The pool is dingy and rundown and the hot tub was not hot and the jets didn’t work. The second day they promised the outside pool would be open and it was still not open, then they also closed the inside pool and hot tub and this is the main reason we come here. I didn’t have a do not disturb sign. Mirrors, windows and tub were spotty and dirty. Beds are lumpy and the sheets are loose. Dust on ledges. There is no table out on the patio to put a drink and they gave us a room in full sun. Fridge doesn’t work. Dirty clothes left in drawers. Breakfast was not great the eggs were bland, bacon was tough as rawhide and tasteless. The sausage was decent and so was the coffee. Only one toaster so many people had to wait. This place is not what it use to be. I’m so disappointed especially since we can’t use the pools and hot tubs, that’s are main reason when we come here. Never ever giving them my business again. What a waste of our money.

When we first read reviews for this hotel a few months ago, they were stellar. When I revisited the reviews, not so much, and I agree. The staff is very friendly and very helpful, that part hasn't changed. What seems to have changed, is the housekeeping. We were told, when we arrived, that there is no housekeeping (we were scheduled to stay for 8 days) but if we needed anything like fresh towels, just to ask. Well, we had to ask for quite a few things. The bathroom sink didn't drain (and others we knew in the hotel at the time had a similar problem). It was promptly fixed. One morning, no hot water at all. Then we complained about the bugs that were on the carpet and in the bathroom. The issue is that most rooms are on the ground floor going straight out to a lawn so these little buggers get in through the sliding doors. There were quite a few in the window well. I would suggest that if the rooms were vacuumed daily, that this wouldn't be a problem. The window wells did get vacuumed but the rest of the floor did not, from what I could see. One did crawl into bed with us which was a little disconcerting, but they were harmless. After the vacuuming, we didn't find anymore. The bathroom fan needed a good dusting / vacuuming as it was full of dust. One morning there was no hot water. One evening, no towels in the pool / hot tub area (when most people would use it). The shower in the pool area also needs some serious scrubbing. Breakfast was average - enjoyed the apples and bananas when they were there, bagels, yogurt, coffee, juice, toast and cereal. I would steer clear of the "eggs" though as I'm not sure what they were made of, and the bacon had a strange taste as well. All in all, if the housekeeping were improved, it would be a fine place to stay. The rooms are nice, the wifi is great, there is an indoor and outdoor pool, and a free breakfast. It is in a good location and the staff is friendly and helpful.

The rooms were clean and specious. It was really easy to check in. The staff were friendly and helpful

In the first room they gave me the ned had been made with dirty sheets (evident by many ***** and crumbs). Next room they gave me had bed bugs. I got bites, and took a specimen to the front desk in a bag. The manager refused to give me my money back. He said it was a beetle, though I am 100 percent sure it was a bed bug. I got confirmation on the ID by sending a picture to an expert. Don’t stay here!!!!!

Property needs upgrade. They do not make up rooms daily but still ask high price for stay. Must be new ownership as everything is slipping

Worst stay ever, there was a cockroach in my bathroom called to complain was told it was because of the patio door and long grass outside and maintenance would come spray. When I got back that night no one had come. I went to the front desk nothing had been written down the girl got maintenance for me and he came to my room tried to move the mirror but was not able to. He told me he would be back next day. He did not find anything but I do not think it was going to wait around. They only clean the rooms every 3 days if you there that long as well I found candy under the desk when I plugged in my laptop and garbage under the edge of the bed on the floor from the last people that had the room. Drapes broken and not able to close correctly I had to put a chair against them. The tub drained so slow that I was standing in water when in the shower and the cover on the bathroom fan has never been cleaned I am sure. I wore shoes while in my room because the carpet is dirty and the hallway carpet is disgusting. Baseboard heating in the hallway has not been cleaned in a very long time full of dirt and webs. Dust all over the TV in the room and I was not able to get it to work. Over all not the place it use to be and we have stayed there 5 or 6 times over the last 5 years or so, Is it new owner or new management not sure but will not be staying there again. So freaked about cockroach I emptied my bag outside to be sure I did not bring it home with me. So sad this place went down hill i did like it.

Room was dirty, had to clean the bathroom ourselves, had to ask for clean sheets, had to wear socks in the room to avoid the carpet, TV did not work, AC unit had an awful smell

Overall the best experience i have ever had, hot breakfast, hot tub ,indoor and outdoor pool made our stay perfect